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Full-Time

Technical Account Manager

Tock

Posted on 6/27/2024

Squarespace

Squarespace

1,001-5,000 employees

Website hosting and design platform

Consumer Software

Compensation Overview

$72.5k - $116.2kAnnually

+ Equity

Mid, Senior

Chicago, IL, USA

Category
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Communications
SQL
Requirements
  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 3+ years experience in a technical customer-facing role, ideally in a SaaS environment.
  • 3+ years experience with APIs, webhooks, POS and non-POS integration technologies.
  • Ability to navigate, escalate and lead efforts on complex customer requests involving multiple internal and external teams and enterprise systems.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
  • Exceptional problem-solving abilities and a customer-centric mindset.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Work cross-functionally with teams and departments fostering collaboration and ensuring a unified approach.
  • 1+ years of experience with Redash, SQL, Big Query and Looker ideal.
Responsibilities
  • Work with customers to understand their technical goals, including API and webhooks, and integration points between Tock and other third party providers (POS, loyalty).
  • Provide guidance to customers and partners on how to effectively use Tock's APIs to meet their specific needs.
  • Be the primary contact for customers and partners regarding API and webhook-related questions and issues.
  • Collaborate with the Product and Engineering teams to address customer feedback, monitor the troubleshooting of technical issues, and implementation of enhancements or fixes.
  • Provide feedback to Product on how to improve API and integration documentation.
  • Assist customers with setting up point-of-sale (POS) and non-POS integrations.
  • Support customers with setting up and configuring widgets on their websites or platforms.

Squarespace offers a design-focused platform for entrepreneurs to build and expand their online brands and businesses, providing websites, domains, ecommerce, and marketing tools. The platform integrates technologies for scheduling, social media management, and hospitality business management through Acuity, Bio Sites, Unfold, and Tock.

Company Stage

Series B

Total Funding

$578.5M

Headquarters

New York, New York

Founded

2003

Growth & Insights
Headcount

6 month growth

2%

1 year growth

7%

2 year growth

5%

Benefits

Health insurance with 100% premium covered for you and your dependent children

Fertility and adoption benefits

Retirement benefits with employer match

Flexible vacation & paid time off

Up to 20 weeks of paid family leave

Equity plan for all employees

$100 per month remote stipend

Education reimbursement

Employee donation match to community organizations

7 Employee Resource Groups across locations