Technical Writer

Job Description

Description

Client requires a technical writer to produce and maintain documentation primarily related to the  Emergency Operations Center system, business process documentation, and user guides. 

Technical Writer will also document other IT systems as assigned.

The Emergency Operations Center (EOC) goes into effect to manage severe weather, high traffic, or other emergencies that affect the travelling public and commercial traffic on state highways.

Candidate will be working as a team member with IT Emergency Operations Center Program Manager to create documentation to support  emergency operations such as use of software applications, help documentation, installation of equipment, severe weather plans, or how to pull reports/data/maps within the State Operations Center.

Candidates will work with supporting IT team members and interact with business units to understand the technical/business processes and develop technical and or end user oriented materials.  

The Technical Writer will create drafts and organize documentation efforts, including online help and written user guides. 

The Technical Writer will solicit, gather, and assemble information from a variety of business subject matter experts, IT resources, and technical systems to create documentation.

The Department has 12 holidays, in which consultants are not allowed to work nor make up any time for those holiday weeks Client approval 

Responsibilities
Participate in EOC planning and IT sessions to design and develop materials

Produce effective presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience

Create, review, and update materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets

Maintain, coordinate, and communicate training schedules with end users and stakeholders

Make arrangements with  business units and vendors to gather information

Conduct user group or joint application development sessions to define and document business process workflows

Establish effective relationships throughout the organization, both within IT and across business units/customers/stakeholders to identify/address gaps in user training, knowledge base, plans, or process documentation in fulfilling  EOC or IT missions

Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods

Remain knowledgeable about Georgia DOT IT applications and business strategies as related to EOC or IT materials and systems

Assist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiences

Provide user support with IT product launches and go-lives Travel to Georgia DOT business locations (within State of Georgia)
Required Qualifications
Bachelor's degree in Technical Communications, Engineering, MIS, IS, IT or other related field.

6+ years advanced skills with Microsoft Office

5+ years work experience as a Technical Writer developing technical content (manuals, online user guides, system documentation)

4+ years of experience in developing role based end user materials for IT applications/systems

2+ years of technical support work experience

Excellent writing, verbal, presentation, and communication skills

Strong leadership, problem solving, oral presentation, planning, and adult-learning/workforce teaching skills

Ability and flexibility to travel frequently across the State of Georgia

Ability to work during EOC operations and stay at state or District operation centers for multiple days during events such as snow/ice

Energetic, inquisitive, and positive attitude within critical situations

Resourceful, hands-on, can-do attitude

Ability to be flexible, adapt/respond quickly in a mission critical environment characterized by rapid change, minimal lead times, and multiple competing priorities

Ability to grasp complex concepts and break them down into laymen’s language

Strong commitment to providing superior customer service

Experience in course design and development

Experience in developing training content (e.g. user manuals, handouts, slides, exercises, and web based training)Able to maintain personal credit card for any expenses, Georgia DOT will not provide advance payment on expenses, but will reimburse authorized expenses

Ability to maintain a valid driver’s license

Client will reimburse authorized travel expense lodging and meals

Client reimburse authorized travel use of a personal vehicle use or rental car

Must have a clean driving record

Able to stand, stoop, kneel, lift, etc. to work with users/equipment
Preferred Qualifications
Experience with developing content for emergency response agencies or IT systems

Emergency management work experience

Public Communications Officer work experience

Experience in developing content for a civil engineering/transportation workforce

3+ years of experience with course delivery tools such as Captivate, Camtasia, Lectora, or Share Point

Strong technical background in computers, transportation, or government

Familiarity with ITIL or REMEDY

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.