OKTA Identity Service Management Lead

Why we’re hiring:

WPP is at the forefront of the marketing and advertising industry’s largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This team will play a crucial role in enabling the ongoing transformation of our agencies and functions.

To support and manage OKTA, Directory Services in design, development, deployment, integrations and where required, migrations to IDAM platforms, with the objective of maximising security, organisational collaboration and lifecycle automation whilst delivering a first-class end user experience to employees, partners, and clients across the WPP global group. You will help enable OKTA Platform Engineers to support the business effectively and securely while innovating the OKTA environment.

What you’ll be doing:

• Assist in the management of a new in-house OKTA technical support function delivering to a large and extremely diverse user base
• Liaison with internal OpCo and external customers from a support perspective delivering a first-class service experience
• Liaison with identity engineering teams to ensure a bridge between support and engineering for a variety of build and migration projects from legacy identity systems
• Aid definition and implementation of a rigorous global JML process to ensure robust and timely access management
• Standardisation of configuration across all deployments, aligned to best practices
• Ensure that audit standards are adhered to in relation to attestations and management of identities and service accounts
• To work with the Information Security teams to maximise the security of policies and solutions and provide support for any ongoing remediations or investigations
• Provide reporting on all aspects of the OKTA & Directory Services environments for security and audit requirements
• Provide IDAM support services and 2nd line support to our CoE and user community
• Assist in the implementation of strategic IDAM objectives in conjunction with the IDAM Architects
• Management and review of all Identity documentation with consolidation into one strategic storage solution
• To maintain CMDB & Service Catalogue & technical items relating to IDAM configuration items
• Drive the IDAM Change Management process, ensuring change control processes are followed, minimising service disruption

What you’ll need:

• A good understanding of IDAM solutions, in particular: OKTA, Azure AD, Active Directory, G-Suite, AWS
• An understanding of SSO implementations including SAML/OpenID integrations is preferred
• Technical experience in IDAM support & implementations
• Product management
• Collaboration skills
• Knowledge of AD/LDAP, AAD, AADC, SCCM, Citrix, Okta, Group Policy
• Experience of working in global, complex environments
• Problem and Service Management
• Define and track service delivery KPIs, reporting on performance to internal stakeholders
• Ability to take ownership of service incidents, ensuring timely resolution and effective communication with stakeholders
• Great verbal & written communication & interpersonal skills
• Good problem-solving, abstraction & critical-thinking skills
• Pragmatic approach, proactivity & autonomy

Who you are:

You’re open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You’re optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You’re extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we’ll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

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