Client Services Associate

Country:

United States of America

Location:

CAM60: Sensitech, Inc 800 Cummings Center, Beverly, MA, 01915 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role:

The Client Services Associate is responsible for providing customer care to Sensitech’s client base.  The service-oriented Associate will use their analytical thinking skills to provide a high level of service to our Life Science customers. Success in this position will require relationship building with external customers and internal cross-functional teams. 

Job Description:

• Account Set Up & Management relating to:

  • Customer Relationship Management & ERP database maintenance

  • Coordinate with Sales and customer to enter appropriate account information

• Order Support

  • Purchase Order/Contract review; order qualification and processing; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments

  • Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication

  • Phone support – field inbound calls regarding customer inquiries and orders

• Quote Management

• Customer & Product Support

  • Troubleshoot logistic, product and procedural issues

  • Act as a customer advocate to ensure timely delivery and engage in customer complaint process

  • Actively participate with Client Services team to establish processes and improve efficiency

  • Add value to internal and external customers

• Support clients program/project compliance

• Lead qualification and follow up with Sales

• Return Materials Authorization for post-sale services

• Complete projects with little supervision and/or direction

• Other tasks as assigned

Required Qualifications:

• High School Diploma OR GED 

• 3+ years of experience in customer facing role 

• 3+ years of experience with ERP system (including CRM, Sales Order Entry, Credit Return modules and inventory/purchasing modules

Preferred Qualifications:

• Bachelor’s Degree

• Ability and desire to succeed in a cross-functional working environment required

• Ability and desire to learn client base and industries

• Experience working with international customers

• 3+ years of experience with Microsoft Office Suite

• 3+ years of experience in Operations and Logistics Support role

• Ability to work independently with minimal supervision

• Demonstrate passion, dedication, professionalism and proven execution

• Desire to grow with company

• Professional written and verbal communication skills to clearly convey ideas, information, and concepts

• Superior attention to detail to accurately input data and navigate databases

RSRCAR

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Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. 

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