The Senior Underwriting Associate will provide support functions to the New Business and Renewal Underwriting Teams. This role will be task and project-oriented, encompassing both standard responsibilities and variable duties based on demand. The Senior Underwriting Associate will possess a working knowledge of all roles, processes, procedures, and systems used by New Business and Renewal Underwriters, enabling efficient and effective completion of assigned tasks. Responsibilities will include routing of Tasks & Cases, quote revisions, processing of one-time or short-term items, and more.

How You’ll Do It

Support Process Improvement and Ongoing Calibration

• Work with New Business and Renewal teams to streamline and improve processes as they pertain to quote revisions, binding policies, and other processes within the UW teams
• Help test new system features and functionality and provide feedback to tech and process teams on UW team needs

Support the Underwriting Teams

• NB and Renewal quote revisions
• Distribution of Tasks & Cases to appropriate teams
• Handling conversations with partner agents about NB and renewal quotes, processes, appetite and Pie systems
• Create and facilitate underwriting associate training, directly or via maintenance of our SOP library and other training materials
• Ad Hoc support during high volume times for various UW teams, i.e. close week for payroll, month end for new business, Quarter begin/end dates

The Right Stuff

• High School diploma or GED required. 
• 4 years of P&C Insurance experience required, and 3 years of underwriting associate or relevant type work preferred
• Concise, effective communication (written and verbal), including ability to have difficult conversations and provide concise justifications of decisions in files
• Adaptability with technology and process changes: ability to apply knowledge of changes in day to day practices, ability to apply knowledge of rates and rate season and mandatory charges with a low and no error rate
• Fluent in risk classification and related resources, comfortable in presenting and teaching to other team members
• Strong Problem Solving skills: analyze and solve increasingly complex and nuanced problems by assessing unusual circumstances and identifying root causes. 
• Critical Thinking skills: leveraging data (when available) to inform decisions, applying integrative thinking skills to problems
• Fully and consistently demonstrates testing and learning, creativity, and a relentless commitment to improvement. Resolves a wide range of issues in creative ways and suggests iterations on approach as appropriate
• UW Boot Camp, NCCI Academy, and other relevant L&OD trainings. Workers’ compensation classification systems, manuals, and related state bureau websites
• Fluency with internal LOA and referral requirements, Pie Pricing model, rating systems, and pricing knowledge. Fluent knowledge of company, system, internal changes
• Ability to travel up to 5% of the time

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