PEO Unemployment Claims Manager

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Position Overview

The Claims Administrator will be responsible for managing Workers’ Compensation claims within Deel’s PEO offering. The ideal candidate will ensure timely and accurate processing of claims, compliance with regulatory requirements, and coordination with clients and insurance carriers. This role requires someone with strong organizational skills, attention to detail, and the ability to work efficiently in a fast-paced, globally distributed team.

Key Responsibilities

• Claims Management: Process and administer Worker’s Compensation claims under the PEO framework, ensuring timely submission, follow-up, and resolution.

• Client and Employee Support: Serve as the primary point of contact for claims-related inquiries from clients and employees, providing guidance on filing procedures, status updates, and dispute resolution.

• Compliance and Documentation: Ensure compliance with all applicable regulations, including local, state, and international labor laws, while maintaining accurate and up-to-date records of claims and resolutions.

• Insurance Coordination: Collaborate with insurance carriers, brokers, and legal teams to manage claim investigations, Return to Work and Light- Duty, approvals, mediations, and appeals.

• Reporting and Analysis: Notate claim files and prepare regular reports on claim activity, trends, and outcomes, identifying potential areas for process improvement or risk mitigation.

• System Setup and Configuration: Set up clients and configure positions and worksite employees with Workers’ Compensation carrier information in PrismHR, to include correcting payroll processing errors.

• Cross-Functional Collaboration: Work closely with the payroll, benefits, and tax teams to ensure smooth claim handling and accurate information sharing across Deel’s PEO platform.

• Process Optimization: Continuously assess and improve the claims administration process, leveraging Deel’s platform capabilities and integrating with external systems where necessary.

Key Qualifications

• 3+ years of experience in claims administration, preferably within a PEO, insurance company, or a global HR services organization.

• Strong understanding of workers’ compensation, OSHA reporting and regulations, claims reporting procedures, return to work management.

• Deep working knowledge of PrismHR configuration and troubleshooting from a workers’ comp perspective strongly preferred.

• Experience in client-facing roles, with strong communication and interpersonal skills.

• Analytical mindset with a keen attention to detail.

• Ability to thrive in a fast-paced, dynamic environment with changing priorities.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [email protected] of the nature of the accommodation that you may require, to ensure your equal participation.