Full-Time

Homeowners Asst Customer Care Specialist

Posted on 11/21/2024

Fifth Third Bank

Fifth Third Bank

10,001+ employees

Provides banking, loans, and wealth management services

Social Impact
Financial Services

Junior, Mid

Cincinnati, OH, USA

Category
Risk Management
Finance & Banking
Required Skills
Word/Pages/Docs
Customer Service
Data Analysis
Excel/Numbers/Sheets

You match the following Fifth Third Bank's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • High School Diploma or equivalent.
  • Minimum 2 years Collections or Default Servicing experience.
  • Intermediate proficiency level in Microsoft Word and Excel.
  • Excellent oral and written communication skills.
  • Understanding of collections and default servicing practices.
  • Ability to evaluate a customer’s situation without judgment being a customer advocate.
  • Excellent customer service skills with both external and internal customers.
  • Required to know & adhere to FDCPA / Privacy Act / state laws as well as other bank policies and investor requirements in regards to collection guidelines.
  • Strong organizational skills and attention to detail.
  • Ability to work independently with minimal supervision.
  • Ability to work overtime as needed.
  • Strong telephone and follow-up skills, and the ability to meet deadlines.
  • Working knowledge of collection processes and procedures required.
  • Must be able to work in a team environment to interact with employees and all levels of the organizations.
Responsibilities
  • Analyze the borrower situations and requests. Responding to all borrower inquiries in a timely manner.
  • Commitment to a sound customer experience and dedication to assist the borrower with any loan questions including but not limited to Loss Mitigation, Foreclosure, Bankruptcy, Escrow or related Customer Service issues when applicable.
  • Knowledge of all Loss Mitigation options offered by Fifth Third Bank and available to the borrower.
  • Must be able to provide the borrower on the actions needed to be evaluated for Loss Mitigation options, specifically the application process, pending deadlines and the denial appeal process if applicable.
  • Welcome calls to the borrower.
  • Full and complete servicing system documentation on all borrower contact and contact attempts.
  • Ability to provide timely live telephonic responses to all customer inquiries regarding the Loss Mitigation application process or other loan related inquiries.
  • Responds and researches customer inquiries. Researches appropriate course of action. Follows up with management when needed to escalate potential issues.
  • Extensive knowledge of FiServ, ALS, CACS, COMIT and ACE.
  • Review foreclosure holds and pending foreclosure action for accuracy. Possessing full knowledge of circumstances under which Fifth Third may make a referral to foreclosure.
  • Ensure timeline are being met.
  • Continue to monitor loan resolution status from 45 day delinquent through the Loss Mitigation effort and until Foreclosure sale. Acknowledging special 'continuity of contact' designation and responsibility does not end until the loan is current for three consecutive months.
  • Ensures that all required documentation is made available to management for problem resolution.
  • Corresponds with borrower on account status and progress.
  • Updates records to ensure that the customer has received the appropriate assistance, and that Fifth Third Bank has knowledge of the location and condition of the collateral.
  • Reviews and analyzes pay histories and customer records.
  • Ensures system is properly updated for monthly reporting.
  • Performs other duties as assigned by the management team.
  • Interacts with numerous internal departments to obtain information and complete research necessary for customer inquiries.
  • Assist internal departments with following up on missing Loss Mitigation application documents.
Desired Qualifications
  • Loss Mitigation, foreclosure, bankruptcy and REO experience preferred.

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive financial solutions. The bank generates revenue through interest on loans, fees for services, and commissions from insurance and investment products. What sets Fifth Third Bank apart from its competitors is its strong focus on community engagement and financial education, providing resources to help clients manage their finances. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while promoting financial literacy.

Company Stage

IPO

Total Funding

N/A

Headquarters

Cincinnati, Ohio

Founded

1858

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for digital banking can attract tech-savvy customers to Fifth Third Bank.
  • Sustainable finance trends offer new revenue streams through eco-friendly financial products.
  • Open banking fosters innovation and competitive services through fintech collaborations.

What critics are saying

  • Increased competition in credit facilities may draw business away from Fifth Third Bank.
  • Over-reliance on large syndicated loans poses risks if market conditions change.
  • Competitive lending environment pressures Fifth Third Bank to offer more favorable terms.

What makes Fifth Third Bank unique

  • Fifth Third Bank offers a comprehensive range of financial services, including wealth management.
  • The bank focuses on community engagement and financial education to build customer loyalty.
  • It provides tailored financial solutions, leveraging AI and machine learning for personalized services.

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Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

INACTIVE