Title: Director, Property Claims

Location: Dallas, TX / Austin, TX

Reporting to: Chief Claims Officer 

About Hippo:

Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch. 

Hippo built the world’s first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. Our aim is to help you avoid issues before they become costly problems because the best claims experience is the one you don’t have. Simply put, Hippo exists to protect the joy of homeownership.

About This Role:

We’re seeking an experienced Director of Property Claims to oversee our desk claims adjusting operations for homeowner claims in multiple states.  The role involves managing 2-3 direct reports with a span of control over 40+ adjusters and 6-8 team leaders.  This role will be based in our Austin or Dallas/Irving, TX office.

About You:

You have a demonstrated history of leading successful Property Claims teams. You have experience with claims processes with an eye toward efficiency, and innovation. You have demonstrated the ability to provide leadership and direction through managers and professional staff. Your drive results through experience and data. You understand regulatory requirements in the states we operate and the importance of compliance.

What You’ll Do:

• Employing a data-driven approach, drive towards a high performing team that delivers on the Hippo value proposition and industry leading customer experience
• Work with Sr leadership, executives and peers to create and implement best practices, and optimal processes
• Focus on leveraging technology to innovate the Claims function
• Develop and manage strong partnerships with other departments; Underwriting, Sales and Customer Support
• Participate in multiple projects to include, improving our subrogation process and working closely with our SIU and litigation teams
• Partner with our tech team on system enhancements on an as needed basis
• Managing change in an ever-evolving environment
• Maintain a focus on deliver an industry leading customer experience
• Ensure that claims teams are operating in compliance with state regulations, contractual compliance with fronting carriers and reinsurers as well as industry best practices 
• Communicate and collaborate with Claims Counsel on a variety of issues and as needed  
• Participate in special projects and initiatives that align with the overall company and department goals  
• Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility 

Must Haves: 

• Minimum 10 years in Property Claims with at least 5 years of people management experience 
• Must have some exposure to managing large loss, complex claims
• High level of understanding of homeowners claims litigation exposure for 1st party claims 
• Experience leading, mentoring and developing a team of professional staff. 
• Track record of delivering innovation
• Staffing and forecasting experience 
• Bachelor’s Degree required or significant equivalent and Masters preferred
• AIC or equivalent Claims Certifications/Designations preferred
• Property claims management background is required
• Flexible and willing to do what is needed to get great work done
• A natural inclination to work within a culture that is fast-paced and dynamic
• Texas adjusters license or equivalent 
• Expert understanding of claims processes, policy language and investigating all manner of homeowners claims 
• Must be self-motivated and directed; ability to collaborate is a must, but you will be autonomous and expected to succeed without heavy direction 
• Superb phone skills and quality customer experience 
• Adept at using Microsoft products such as Excel; experience with SQL or analytics software a plus

Benefits and Perks: 

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with: 

• Healthy Hippos Benefits - 100% Employer paid medical, dental & vision plan options for our team members AND their families (yes, you read that correctly). As well as 401(k), long & short-term disability, employer-paid life insurance, flexible spending accounts for health and dependent care, and an Employee Assistance Program (EAP). 
• Training and Career Growth - Paid training opportunities and countless internal career growth opportunities 
• Award-Winning Culture - Recognized by BuiltIn and Inc. Magazine as a top place to work - we value integrity, inclusiveness, empathy, and being proactive and dedicated  
• Flexible Time Off - You know when and how you should recharge 
• Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers. 

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. 

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.