Director – Property Claims
Posted on 3/20/2023
Hippo Insurance

501-1,000 employees

Homeowner maintenance platform
Austin, TX, USA • Dallas, TX, USA
Experience Level
  • Minimum 10 years in Property Claims with at least 5 years of people management experience
  • Must have some exposure to managing large loss, complex claims
  • High level of understanding of homeowners claims litigation exposure for 1st party claims
  • Experience leading, mentoring and developing a team of professional staff
  • Track record of delivering innovation
  • Staffing and forecasting experience
  • Bachelor's Degree required or significant equivalent and Masters preferred
  • AIC or equivalent Claims Certifications/Designations preferred
  • Property claims management background is required
  • Flexible and willing to do what is needed to get great work done
  • A natural inclination to work within a culture that is fast-paced and dynamic
  • Texas adjusters license or equivalent
  • Expert understanding of claims processes, policy language and investigating all manner of homeowners claims
  • Must be self-motivated and directed; ability to collaborate is a must, but you will be autonomous and expected to succeed without heavy direction
  • Superb phone skills and quality customer experience
  • Adept at using Microsoft products such as Excel; experience with SQL or analytics software a plus
  • Employing a data-driven approach, drive towards a high performing team that delivers on the Hippo value proposition and industry leading customer experience
  • Work with Sr leadership, executives and peers to create and implement best practices, and optimal processes
  • Focus on leveraging technology to innovate the Claims function
  • Develop and manage strong partnerships with other departments; Underwriting, Sales and Customer Support
  • Participate in multiple projects to include, improving our subrogation process and working closely with our SIU and litigation teams
  • Partner with our tech team on system enhancements on an as needed basis
  • Managing change in an ever-evolving environment
  • Maintain a focus on deliver an industry leading customer experience
  • Ensure that claims teams are operating in compliance with state regulations, contractual compliance with fronting carriers and reinsurers as well as industry best practices
  • Communicate and collaborate with Claims Counsel on a variety of issues and as needed
  • Participate in special projects and initiatives that align with the overall company and department goals
  • Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility
  • Healthy Hippos Benefits - 100% Employer paid medical, dental & vision plan options for our team members AND their families (yes, you read that correctly). As well as 401(k), long & short-term disability, employer-paid life insurance, flexible spending accounts for health and dependent care, and an Employee Assistance Program (EAP)
  • Training and Career Growth - Paid training opportunities and countless internal career growth opportunities
  • Award-Winning Culture - Recognized by BuiltIn and Inc. Magazine as a top place to work - we value integrity, inclusiveness, empathy, and being proactive and dedicated
  • Flexible Time Off - You know when and how you should recharge
  • Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers