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Full-Time

Oracle Customer Support Desk Agent

Confirmed live in the last 24 hours

SMX

SMX

1,001-5,000 employees

Commercial ISR platform focusing on advanced technology

Consulting
Aerospace

Senior

United States

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Bachelor’s degree in Computer Science, Information Technology, Finance, or related field
  • Minimum 5 years working in an Oracle Cloud application support or implementation position
  • Strong commitment to providing exceptional customer service and satisfaction
  • Strong interpersonal skills
  • Excellent communication (verbal and written) skills
  • Experience working productively in a remote model
  • Experience working with Microsoft Office products
  • Must be located in, and work from, a location in EST time zone of the United States
Responsibilities
  • Manage support tickets from initial reporting to resolution, ensuring timely and accurate handling
  • Escalate complex issues as necessary
  • Identify, troubleshoot, and resolve technical problems related to Oracle cloud services
  • Research customer inquiries to provide the best solution that fits customer model
  • Provide clear and concise explanations to customers regarding technical issues and solutions via phone, email, or online meetings
  • Create and maintain detailed documentation of customer interactions and technical solutions
  • Cross-train in all cloud applications to provide the support needed

SMX specializes in a commercial ISR platform that integrates traditional and non-traditional ISR, leveraging advanced technology, security, compliance, and scalability as standard. The platform focuses on accelerating insights, automation, and mission enablement for better outcomes, value, and agility.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Hollywood, Maryland

Founded

1995

Growth & Insights
Headcount

6 month growth

3%

1 year growth

7%

2 year growth

19%