Full-Time
Member Support Specialist
Posted on 4/30/2024
Vertically integrated primary and urgent care
Entry, Junior
Philadelphia, PA, USA
- Bachelor's degree or equivalent
- 1+ years of experience in customer service or operations
- Experience using Zendesk or equivalent customer relationship management platform
- Experience collaborating cross-functionally with teams within the operations department
- Strong communication skills and collaborative nature
- Passionate about healthcare and creating equal healthcare access for all
- Provide exceptional customer service to new and existing members
- Interact with members via phone, email, text, and chat to address concerns
- Help coordinate care for members needing services outside of scope
- Conduct proactive outreach to educate members on Vitable's services
- Support Vitable affiliated providers
- Contribute to projects with guidance from manager
- Surface and articulate problems and explore solutions
Vitable Health provides a vertically integrated primary and urgent care health plan that focuses on delivering high-quality concierge health services through virtual consultations or in-home visits. By catering specifically to uninsured and under-insured Americans, this organization combines advanced virtual consultation platforms and in-home healthcare delivery systems to enhance accessibility and personalized care. The company's commitment to addressing healthcare availability disparities makes it a pioneering influence in the medical services sector.
Company Stage
Seed
Total Funding
$8.8M
Headquarters
Philadelphia, Pennsylvania
Founded
2020