Operations Supervisor

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Operations Supervisor at Truist Arena in Highland Heights, KY.  The Operations Supervisor is responsible for assisting with daily activities required to run, maintain, and service the facility and/or the events by performing the following duties personally or through conversion crew, and leads:

PLEASE NOTE: This position is required to pass a credit/background check.

Major Responsibilities:

• Manage/train/supervise the Conversion crews in implementation of all aspects of the conversion process.
• Recruit and interview potential conversion candidates through the hiring process 
• Ability to lead conversion crew to complete a task in a timely manner.
• Responsible for completion of assigned work orders through management of part-time conversion crew.
• Assures facility readiness and smooth operation of events
• Assist with general related maintenance of the building in between basketball games and events.  
• Follow the preventive maintenance program, energy management program and standard operations procedures for all machinery and equipment.
• Promote a safe working environment for all employees by following the life safety and emergency program as needed.
• Responsible for setting an example for the conversion crew.
• Maintain confidentiality at all times.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Implement facility rules, regulation policies and procedures.
• Anticipate problems and appropriate solutions.  Make Sr. Lead and/or Director of Operations aware immediately when policies and procedures are not being followed
• Provide clear, concise, and timely communication of directives to crew.
• All other duties and responsibilities as assigned.

Supervisory Responsibilities:

Manages subordinate crew in conversion.  Responsibilities include training employees, planning, assigning, and directing work; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities

• Ability to prioritize and handle multiple projects simultaneously. 
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Excellent organization skills.
• Ability to effectively supervise staff.
• Professional presentation, appearance and work ethic.
• Ability to work with limited supervision and as a team member.
• Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours as needed
• Ability to use paint roller and brushes.
• Ability to prioritize and handle multiple projects simultaneously.