Facilities Assistant

Job Description

At Featurespace, we strive to be the world’s best software company at protecting our clients and their customers from fraud attacks. We do that with personality, heart and professionalism, cultivating an innovative, fun and positive team atmosphere where everybody can contribute to solving our clients’ problems in new, innovative ways. We are always seeking to be the best at what we do and make our customers smile.

In your role as Facilities Assistant, you will help us achieve our goals by ensuring the Cambridge office have a comfortable, safe and enjoyable working environment and have everything they need so they can focus on delivering our brilliant product to our customers.

Responsibilities

As a company we hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required.

• General Facilities

  • Supporting with site visits relating to the building and facilities

  • Assist in scheduling and overseeing maintenance task, ensuring facilities are safe and operational including repairs and preventative maintenance

  • Reporting security and health and safety concerns

  • Handling team member requests, logging faults, and coordinating with contractors 

  • Keeping track of supplies and equipment, ordering replacements as needed

  • Assisting the Facilities Manager with other tasks as required

• Health & Safety and Security

  • Daily morning checks of fire routes and exits to ensure escape routes are kept clear

  • Weekly fire alarm testing

  • Organising and supporting with R&M visits for fire and security equipment

  • Support with monitoring CCTV and reporting anything of concern to the Facilities Manager

  • Ensuring documentation, inspection logs and policies are kept up to date

• Reception Management

  • Manage the guest checking in process

  • Perform regular checks of access control logs and monitor team member access

  • Ensure reception is clean, tidy and guest ready

  • Be on hand to assist team members and visitors with general queries

  • Regularly check the Voicemail messages on the main phone line and pass relevant messages onto team members

• Office Support 

  • Daily morning checks of the meeting rooms to ensure that the space is tidy and equipped with appropriate resources and all IT equipment is working correctly if not, to be reported to IT

  • Preparing meeting rooms and common areas for events ensuring all necessary equipment is available and functioning

  • Checking the (Joan) meeting room system to ensure it continues to work seamlessly.

  • Ensure meeting room space is tidy and equipped with appropriate resources and all IT equipment is working correctly throughout the day

  • Supporting and coordinating any shipping requirements between Visa offices

  • Tracking and managing supplies or stationery and other items needed to maintain the operational efficiency of the office

This is an office based position, with the expectation of 5 days per week in our Cambridge office.

Qualifications

Required experience:

• Experience of working in a facilities/office manager role
• Experience of working on reception within an office environment 
• Experience using IT systems, in particular Microsoft Office
• Excellent Customer Service skills

Great to haves:

• Familiarity with basic maintenance tasks, or a willingness to learn
• Qualification in IOSH or similar
• First Aid and/or Fire Marshall Training