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Full-Time

Technical Support Engineer

Indianapolis, IN

Posted on 9/6/2024

Extreme Networks

Extreme Networks

1,001-5,000 employees

Provides advanced networking solutions and services

Cybersecurity
Education
Enterprise Software

Senior, Expert

Indianapolis, IN, USA

Hybrid position may require onsite presence periodically.

US Citizenship Required

Category
Customer Success & Support
IT Support
IT & Security
Required Skills
Sales
Communications
Data Analysis
Requirements
  • Expert in networking technologies with industry and regional knowledge and experience. (5 or more years’ experience)
  • Thorough knowledge and proven experience with implementation and maintenance of the Extreme Campus Fabric solution.
  • Thorough knowledge and proven experience with implementation and maintenance of BOSS (ERS series) switching OS.
  • Thorough knowledge and proven experience with implementation and maintenance of Extreme Cloud IQ Site Engine (XIQ-SE), Extreme Control (NAC) and Extreme Analytics platforms.
  • Thorough knowledge of implementation and troubleshooting of VOSS switching and SPB fabric networks.
  • Thorough knowledge and proven experience with implementation and maintenance of the Extreme Wireless solutions using XIQ (hive OS) related APs.
  • Thorough understanding of LDAP, RADIUS, and Active Directory Services used for AAA within NAC solutions.
  • Hands-on experience using security-related toolsets.
  • Must have strong skills in troubleshooting and problem resolution in a network environment. (including use of PCAP, WireShark, and some wireless RF Analysis tools – Ekahau preferred)
  • Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
  • Ability to effectively implement Extreme products and solutions in a mission-critical environment within a scheduled downtime or with no downtime.
  • Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations to maintain satisfied customers. Use of Project Plans, Design Diagrams, Procedure documentation, managing coordination with other disciplines (Firewall and OS Teams) to ensure smooth implementations and full awareness of delivery timelines and capabilities a must.
  • Excellent interpersonal, technical presentation, and communication skills.
  • Proven team player.
  • Must be self-motivated and able to work with minimal supervision.
  • In-depth knowledge of five or more of the following networking technologies: (5 or more years of experience) Network Access Control (NAC), DNS, DHCP, Wireless, IPv4/v6, Routing Protocols (ISIS, OSPFv2/v3, VRRP, MPLS, BGP, etc), Layer2 Switching (802.1Q, 802.1 D, 801.x)
Responsibilities
  • Provide full-time project support for a large Enterprise Extreme customer in the Indianapolis, IN. area.
  • Follow Extreme Premier Services PDIO (Plan/Design/Implement/Operate) implementation methodology. Plans to include high-level architecture diagrams, functional capabilities, highlight customer prerequisites, configurations and track deliverable dates and timelines for a production implementation. Define UAT, and Functional Validation criteria within a MOP (Method of Procedure) document.
  • Responsible for creation and maintaining of project documentation during implementation and ongoing deliverable.
  • Responsible as a technical lead and trusted advisor to the customer during implementation phases and an ongoing team member.
  • Responsible as a liaison between sales, PLM, Engineering, GTAC (as required) and customer during all phases of implementation and production phases of the network.
  • Work with Extreme partners and sales staff to implement Extreme solutions and provide knowledge transfer as required for the defined solution.
  • Must maintain excellent knowledge of all Extreme product suites: Extreme Cloud IQ Site-Engine (XIQ-SE) -Manage, Control, Analytics; Extreme Cloud IQ (XIQ) Wireless; BOSS (ERS series) switching OS, Extreme VOSS switching OS and Shortest Path Bridging (SPB) Fabric.
  • Must possess situational awareness and the ability to proactively escalate any customer issues to the PDM (Premier Delivery Manager), GTAC, Account Team, and Management in a timely and cohesive manner.

Extreme Networks specializes in advanced networking solutions that optimize and secure network operations for a variety of clients, including educational institutions, retail businesses, government agencies, and healthcare facilities. Their products include network infrastructure such as switching and routing solutions, wireless connectivity, and data center fabrics, all enhanced by cloud-based services and machine learning. Unlike many competitors, Extreme Networks offers both hardware and software solutions along with professional and managed services, ensuring comprehensive support for their clients. Their goal is to provide reliable and efficient network operations while maximizing customer satisfaction through training and support resources.

Company Stage

N/A

Total Funding

$478.3M

Headquarters

Morrisville, North Carolina

Founded

1996

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

9%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recognition as a Leader in Gartner's LAN Infrastructure report and continuous recognition as a Gartner Peer Insights Customers Choice highlights their strong market position.
  • Strategic partnerships, such as with Black Box in the APAC region, expand their global reach and enhance their service offerings.
  • The introduction of Wi-Fi 7 and outdoor Wi-Fi 6E solutions positions Extreme Networks at the forefront of next-generation connectivity technologies.

What critics are saying

  • The highly competitive nature of the networking market means that Extreme Networks must continuously innovate to maintain its market position.
  • Integration of advanced technologies like AI and machine learning could face adoption challenges, impacting their effectiveness and ROI.

What makes Extreme Networks unique

  • Extreme Networks' focus on a wide range of industries, from education to healthcare, allows them to tailor solutions to specific needs, unlike competitors who may offer more generalized products.
  • Their comprehensive portfolio, including cloud-based services, machine learning, and advanced security measures, sets them apart in the networking market.
  • The launch of Extreme Labs demonstrates their commitment to innovation and early-stage technology development, providing a unique edge over competitors.

Benefits

Competitive pay

Comprehensive healthcare

HSA

Life & disability insurance

Retirement plans

Employee stock purchase program

Tuition reimbursement

PTO

Wellness programs

INACTIVE