The Solutions Consultant will drive operational excellence through innovative process redesign and seamless product launches, enhancing efficiency and collaboration, and elevating the crew experience across Vanguard. Partner with the business to advise on technology, education, and process innovation for meeting business goals. Respond to client needs and proposes ideas for enhancements.
 

Responsibilities:

• Build productive working relationships with key partners to ensure recommendations and priorities are understood by all impacted parties. Leverage influencing and negotiation skills to champion optimal solutions. Acts as an advocate for change.
• Assist in the translation of business problems into strategic and cost-effective technology solution alternatives. Leverage broad IT knowledge to research emerging technologies and apply to business problems.
• Partner with business and IT leaders to align business initiatives, priorities, and schedules based on strategic business and IT plans.
• Create and manage the capability blueprint for one or more lines of business and its product owners as the business and the industry evolves. Develops deep knowledge of the business area(s) supported and the competitive landscape to provide context for decision-making.
• Develop a comprehensive understanding of business functions. Combine technical and functional knowledge to produce highly functional solutions to business problems.
• Participate in special projects and performs other duties as assigned.
• Translate business opportunities into strategic and cost-effective solution alternatives, along with high-level estimates and cost benefit analysis that supports the recommendations.
• Build productive working relationships with internal clients, team members, senior management, project teams, IT partners and vendors/suppliers to ensure recommendations and priorities are understood by all impacted parties.  Leverage influencing and negotiation skills to champion an optimal solution.

What it takes:

• Minimum of five years related work experience, with at least two years of project management or solutions consulting experience in Automation and/or data analytics
• Enterprise wide perspective to work with our business partners in understanding consumer needs, ultimately designing a product that resonates in our corporate systems offers across Vanguard.
• Proven ability to adapt quickly, learn new things (business areas and tools), evaluate issues, identify and validate problems areas, negotiate scope changes.
• Strategically advise internal business partners on how technology, education and process innovation can help meet their business goals – helping them figure out which products should be adopted and/or enhanced to drive their strategy forward
• Defines complex problems authoritatively, using research (market, competitive, and consultant), Design Thinking, Lean techniques, and other techniques as necessary
• Act as an advocate for change for IT and the Business to introduce new technologies and processes to shape the business strategy
• Exceptional conceptual, analysis, and problem solving skills.
• Strong planning, organizational and negotiation skills.
• Ability to navigate ambiguity, learn new tools and technologies.
• Demonstrable experience in using data analytics and automation is highly desired.
• Demonstrable ability to direct a team and program level initiatives to success.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don’t just have a mission—we’re on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients’ lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Our commitment to diversity, equity, and inclusion

Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.

Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.

Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.    

Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.