Sr. Director, GBS Global Process Owner - Hire to Retire

Job Description

About Us
Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, million of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

Role & Responsibilities                                              

The Hire to Retire Global Process Owner will: 

• Serve as the business partner from GBS to the function leaders represented in the entire HTR process

• Partner with the GPLT to drive day-to-day operations and deliverables in the HTR process

• Lead all current people solutions/shared service and BPO arrangements, and drive the investigation, coordination, and facilitation of all shared service and/or outsourcing requirements (planned and unplanned) globally for the Global People Organization.

• In partnership with the Global People Organization, design and oversee implementation of a portfolio of projects to standardize processes and deploy self-service across all segments and regions for the HTR processes

• Lead business process design and governance by understanding the needs of the business, facilitating discussions on budget and resource prioritization across the Global People Organization; and collaborating with process owners and HRIS to ensure processes are designed/developed and executed. Responsible for helping the organization design, monitor, and improve controls in HTR.

• Provide oversight and direction for the employee experience across all People BPO arrangements, system platforms and processes; as well as provide insight and leadership for K-C’s broader employee experience initiatives in conjunction with the Digital Organization, Corporate Communications and GBS.

• Lead the development and execution of People Leader Standard Work (People Metrics) and the Standard Work related to that. This includes overseeing the governance model of how People Metrics will be adjusted and refined with business leader feedback, as well as how People Metrics utilization will be measured

• Lead strategic vendor relationship management with relevant system, shared service and BPO vendors across the Global People Organization, ensuring close collaboration and alignment with the relevant Talent Business Partner VP, CoE leader and the HRIS leader. This leader will also ensure that the function receives the right level of service from the selected people vendors.

• Drive all People LEAN/CI efforts globally, ensuring that LEAN practices are implemented and shared across the Global People Organization, and that value realization initiatives for Workday continue to be executed and realized. Meet an annual continuous improvement target for cost, quality and employee experience of HTR

• Own security for systems by working with HRIS Security and the CoE’s to identify the right types of security and ensuring consistency and governance across the globe. This also includes managing the communication of security roles to the GPLT for input and endorsement when necessary

• Manage senior stakeholders throughout the enterprise to collect VOC feedback, escalations, and business needs, and convert this into HTR policies and procedure change recommendations for the functional leaders

• Represent HTR globally as a trusted partner with the function leaders to brief internal and external stakeholders on opportunities, targets, risks, and successesBuild and implement a unified global reporting structure and accompanying dash-boarding systems that track Total Cost of Service (TCS), Total Quality of Service (TQS), Total Standardization of Service (TSS), Total Velocity of Service (TVS), Customer Satisfaction (CSAT), SLA, OLA, and KPI metrics in real time

Professional Skills & Qualifications                                              

The ideal candidate will have demonstrated the following key skills:

• Experience leading HTR and/or People Operations in global, cross-functional and matrix structured teams

• Proven ability to partner with People and Technology organizations to develop and enhance a People & Culture Service Delivery Model

• Demonstrated ability improving People Operations and leveraging scale through the proper allocation of people processes to a shared services model

• Extensive knowledge of both outsource provider (BPO) services and shared service center operations.  Prior experience having either built or run a HTR GBS delivery group.

• Experience driving large-scale Continuous Improvement (CI) efforts to deliver results; CI certification preferred

• Experience managing large vendor relationships, including negotiating contracts and standing up new large-scale global vendors

• Excellent communicator (verbal and written) and possess strong facilitation skills

• Demonstrated track record of leveraging process and project management skills to deliver results

• Motivational people leader, capable of finding, coaching, and promoting a diverse and inclusive team of top talent

• Bachelor’s Degree; Master’s Degree preferred

 Kimberly-Clark Ways of Working

• Focus on Consumers. We keep the needs of customers and consumers at the center of our work. Building strong customer relationships and delivering consumer-centric solutions. Seeing ahead to future possibilities and translating them into breakthrough strategies that delight our consumers.

• Play to Win. We aim high, measure our results, and live our values because winning with integrity matters. Setting aggressive goals and consistently achieving results, even under tough circumstances. Pushing past status quo to create new and better ways to solve problems and win.

• Move Fast. We turn decisions into action, remove barriers and seek progress over perfection. Stepping up to champion ideas, address difficult issues and say what needs to be said. Tackling challenges with a sense of urgency, seizing new opportunities, and scaling winning solutions.

• Grow our People. We champion inclusion and encourage our people to ideate, innovate and contribute to their growth. Encouraging diverse perspectives, experiences and backgrounds that enable our winning culture. Placing a high priority on developing self and others to meet career goals and the organization’s goals.

Total Benefits
Here are a few of the benefits you’d enjoy. For a complete overview, see www.mykcbenefits.com.

• Great support for good health with medical, dental, and vision coverage options. No waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

• Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

• Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

• Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

The North America salary range: $215,500 - $278,500 USD

At Kimberly-Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit-Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only.

Veterans and members of the Reserve and Guard are highly encouraged to apply.

Kimberly-Clark will support in-country relocation for the chosen candidate. The benefits provided will be per the terms of Kimberly-Clark’s applicable mobility policies. The benefits/policy provided will decided in Kimberly-Clark’s sole discretion.

#LI-Hybrid

Primary Location

Poland-Krakow

Additional Locations

Chicago Commercial Center, Dallas World Headquarters, Roswell Building 400, USA-TN-Knoxville, Walton Oaks

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time