Job Posting Title

Taxpayer Resource Center Communication Specialist

Agency

695 OKLAHOMA TAX COMMISSION

Supervisory Organization

E-Communications

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Job Description

Taxpayer Resource Center Communication Specialist

Salary-$48,000.00

Why you’ll love it here!

TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!

There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations. 
• Flexible spending accounts for health care expenses and/or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and venders.
• A Longevity Bonus for years of service.

Job Description

GENERAL FUNCTION

The Taxpayer Resource Center (TRC) communications team is often the first point of contact for taxpayers seeking information regarding their agency accounts. Representatives on the TRC communications team serve as a subject matter expert regarding Oklahoma tax laws and responsibilities. Communication with taxpayers include emphasis on electronic communications but will also include phone communication and potentially face to face communication.

TYPICAL FUNCTIONS

This job description describes the general nature and level of work performed by employees assigned to this position.  It should not be construed as an exhaustive list of all required duties, responsibilities, and skills.

• Assist taxpayers with all incoming emails, web forms, notices and written correspondence surrounding their tax inquiries
• Act as liaison between internal divisions and taxpayers to resolve inquiries
• Provide technical assistance to taxpayers surrounding the use of our operating systems
• Proactively call taxpayers that need further assistance beyond initial email correspondence to ensure resolution of inquiries timely
• Interpret and communicate with taxpayers surrounding compliance requirements
• Research and analyze applicable statues, laws, Oklahoma tax codes, policies and procedures to address taxpayer inquiries
• Collaborate with internal divisions on enhancing taxpayer experience through inquiries received

COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES

Strengths you will bring:

• Strong computer skills
• Unparalleled customer service and interpersonal skills
• Friendly and customer-focused attitude in every situation
• Ability to learn quickly and embrace change
• Hard-working, articulate and detail-oriented
• Comfortable multi-tasking in a high-energy environment
• Actively listen and anticipate customer needs
• Strong problem solving skills
• Dedication to enhancing company culture

QUALIFICATIONS

• High School Diploma or General Education Degree (GED)
• 3 years of customer service experience
• Previous tax knowledge a plus
   

SPECIAL REQUIREMENTS

Core work hours for the Oklahoma Tax Commission are Monday through Friday, 7:30am to 4:30pm.  This schedule may require minor flexibility based on the needs of the agency.

Telework may be required based on the needs of the agency, division, and section.  If applicable, applicant must be willing and able to BOTH work on-site and telework at an off-site location, generally in the applicant’s home.  Applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.