Full-Time

Implementation Manager

Posted on 8/23/2024

HeartFlow

HeartFlow

501-1,000 employees

Non-invasive cardiac testing for heart disease

Healthcare

Compensation Overview

$100k - $120kAnnually

+ Commission + Stock Options

Mid, Senior

Orlando, FL, USA + 2 more

More locations: Charlotte, NC, USA | Charleston, SC, USA

Category
Healthcare Administration & Support
Medical, Clinical & Veterinary
Requirements
  • BS, MS, or other relevant education in engineering or sciences
  • 3+ years of experience in a technical or clinical field with advanced degree, or 5+ years of equivalent work experience.
  • Knowledge in at least one of the following: Digital health technologies, Healthcare IT, such as PACS, EMR, CVIS, HIPAA requirements and PHI protections, Healthcare management, Relevant health industry experience for integrating new technologies
Responsibilities
  • Lead HeartFlow’s implementation process for integrating our technology into new customer accounts.
  • Manage implementation projects for new products or features to the commercial team and customers.
  • Provide end-user and commercial team training on HeartFlow products and CT data requirements to customers in accordance with specific training plans. Provide clinically-relevant and technical information and solutions in response to inquiries regarding use of HF technologies.
  • Document and track customer feedback, training, complaints, and resolutions in HeartFlow’s Customer Relationship Management system and help improve knowledge base for customer issues
  • Work with all internal stakeholders to improve the quality of customer support by studying, evaluating, and re-designing appropriate processes.
  • Understand issues, questions, and challenges of our customers and commercial team and help design and develop solutions, data insights, and tools to support commercial growth.
  • Respond to urgent, escalated technical issues from our customers or commercial team.
  • Field based position with up to 70% travel.

HeartFlow provides a non-invasive cardiac test that helps visualize a patient's coronary arteries in detail. This technology allows physicians to diagnose and treat heart disease more effectively without the need for invasive procedures, which reduces risks for patients and costs for healthcare providers. HeartFlow's main products include the HeartFlow Analysis, which encompasses various analyses like FFRCT, RoadMap, Plaque, and HeartFlow Planner. These products have received FDA clearance and are available in the United States, the United Kingdom, Japan, and Canada. Unlike many competitors, HeartFlow focuses on providing a safer and more efficient diagnostic method for cardiovascular care. The company's goal is to enhance the quality of heart disease treatment through advanced visualization technology.

Company Stage

Series F

Total Funding

$858.5M

Headquarters

Redwood City, California

Founded

2010

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • HeartFlow closed a $215 million Series F funding round in April 2023.
  • The global non-invasive cardiac imaging market is projected to grow significantly.
  • HeartFlow's technology aligns with the trend towards value-based care in healthcare.

What critics are saying

  • Emerging AI-driven competitors could threaten HeartFlow's market share.
  • Algorithmic bias in AI models could lead to inaccurate diagnoses.
  • Integration into healthcare systems may face resistance due to complexity and cost.

What makes HeartFlow unique

  • HeartFlow offers the only combined anatomy, physiology, and plaque analysis for heart disease.
  • HeartFlow's non-invasive FFRCT Analysis is FDA-cleared and widely available globally.
  • HeartFlow's AI-driven technology provides personalized 3D heart models for precise diagnostics.

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Benefits

Remote Work Options

Stock Options

401(k) Company Match

INACTIVE