Programmer Analyst – Senior

Requisition ID # 167342 

Job Category: Information Technology 

Job Level: Individual Contributor

Business Unit: Information Technology

Work Type: Hybrid

Job Location: Oakland

Department Overview

The Information Technology (IT) organization designs, develops, operates, and maintains the technology and telecommunications systems that enable PG&E to meet its commitment to providing safe, reliable, and affordable service to customers.

The Customer Information Systems (CIS) Solutions team is responsible for all aspects of Meter To Cash (MTC) application operations and projects including architecture design, research, and analysis. 

Position Summary

PG&E is seeking a highly motivated and knowledgeable individual to provide senior level support for the mission critical CC&B and BCS applications.  Duties will include managing and maintaining application performance, monitoring and addressing application issues in a collaborative environment with cross functional teams and communicating status to peer level organizations.  The individual will work on Performance Testing, Operational Readiness Testing, and SQL performance tuning.  In addition, the individual will participate in working with technical and business Architects, Infrastructure / Operations teams and IT leadership to provide the best in application implementations, environments, and hardware solutions.

The major responsibilities are the following:

• Performance analysis and testing of the CC&B and BCS applications.
• Running batch jobs to assess performance.
• Developing complex SQL.
• Oracle SQL tuning.
• Designing database objects (e.g., tables, indexes, stored procedures, etc.) from a developer’s perspective.
• Developing and supporting tools in support of MTC applications.
• Support CC&B / BCS CMA (Soft Table) migration automation tool.
• Working with the Automic (UC4) team to develop batch jobs.
• Act as Subject Matter Expert for development and operations teams for supported applications.

PG&E is providing the salary range that can reasonably be expected for this position at the time of the job posting. This salary range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location. The decision will be made on a case-by-case basis related to these factors. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.  

Pay range display:​ $114,000 - $162,800

This position is hybrid, working from your remote office and Oakland General Office on business need.

Job Responsibilities

• Troubleshoot performance issues in the application and database and find solutions to performance problems.
• Resolves application programming analysis problems of broad scope within procedural guidelines.
• Development and analysis of Automic (UC4) batch processing jobs and workflows.
• Oversee the creation of the in-depth performance tests of both batch and online, including end-user reviews for existing and new applications.
• Oversee the operations of the enterprise application.
• Capacity planning for application growth.
• Run and monitor batch jobs in support of performance testing and Operational Readiness Testing.
• Mentor and collaborate with teams to ensure smooth and reliable operation of applications for fulfilling business objectives and processes.
• Design and deploy new complex / Enterprise applications and enhancements to existing applications ensuring compatibility and inter-operability.
• Conduct research on products and solutions to justify recommendations and to support purchasing efforts.
• Integrate multiple applications with enterprise systems.
• Define requirements for and review documentation for quality.
• Gauge the effectiveness and efficiency of existing applications; develop and implement strategies for improving or further leveraging these applications.
• Work with leadership, decision makers, and stakeholders to define business requirements and application goals, and to identify and resolve business application issues.
• Perform cost-benefit and return on investment analyses for proposed applications to aid management in making implementation decisions.
• Design and perform application security audits, backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.

Qualifications

Minimum:

• BA/BS in Computer Science, Management Information Systems, or equivalent experience
• 5+ years of application development and analysis experience

Desired:

• Knowledge of Oracle CC&B and/or Billing Cloud Service (BCS)
• Knowledge of UC4 (Automic)
• Advanced understanding of software and application architecture, how it works, and how it often breaks 
• Oracle Complex SQL development
• Oracle SQL performance tuning
• Oracle Database/table/index design
• Proficient in Oracle Enterprise Manager
• Ability to create the most complex test beds, create test scenarios, create regression tests, document and assess software reliability
• Application operations experience.

• Skilled in Microsoft Office 365 (Excel, Word, Outlook, Teams)

• Proficient in Unix / Linux shell scripting
• Excellent analytical and creative problem-solving abilities.
• Proven track record of successfully performing complex application development
• Proven knowledge with programming principles to enhance system performance
• Able to prioritize and execute tasks in a very complex, high-pressure environment
• Ability to conduct research into application issues and products as required
• Oversee, mentor, and provide guidance to less experienced resources.
• Ability to work in a team-oriented, collaborative environment with multiple stakeholders.

• Able to build trust and rapport that creates a comfortable & effective workplace.

• Proficient knowledge of Linux/AIX
• Experience in IBM hardware and storage
• Knowledge of Oracle Golden Gate product
• Experienced in Java/Groovy programming
• Ability to present to an audience
• Ability to speak up and challenge technical solutions when appropriate
• Leadership skills - Ability to lead and work with business, technical and leadership people in various organizations
• Solution design experience
• Experience in overseeing the design, development, and implementation of complex and Enterprise applications and associated integrations.
• Experience with application planning, security principles, and general software management best practices.
• Experience with core software applications.
• Advanced software troubleshooting experience.
• Excellent written, oral, and interpersonal communication skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Extremely self-motivated and directed, with keen attention to detail.
• Strong customer service orientation.

• Brings a high-energy and passionate outlook to the role and has strong sense of ownership.