Managed Retail Solutions

Managed Retail Solutions, Product Manager

Description -

JOB DESCRIPTION

HP’s vision is to create technology that makes life better for everyone, everywhere — every person, every organization, and every community around the globe. With the heart, creativity, and energy of a start-up, and the brain, muscles, and determination of a Fortune 100 corporation, we continue to deliver ground-breaking new technologies to build on our 80+ year legacy of innovation.

The way companies manage their IT, printing and device portfolios has fundamentally changed in the last several years, with COVID accelerating the move to a hybrid work environment. For IT and business owners, this means a dramatic shift in managing devices. HP is at the forefront of creating services for the hybrid world, enabling intelligent and proactive support for both end-users and IT managers that speeds up set-up, reduces downtime, improves productivity, enables sustainable re-use of devices from PCs to printers, and drives a step change in employee experiences.

Providing solutions that meet customer needs in the hybrid world requires an in-depth understanding of how our customers use technology to enable the unique business processes and workflows in their industry.

The Managed Retail Solutions Product Manager holds a pivotal leadership role, steering the development, launch, and continuous improvement of innovative managed retail edge IT solutions. This role leads a cross-functional team responsible for advancing managed edge IT solution capabilities in Retail. This role reports into the Managed Solutions team of the Workforce Services & Solutions organization. This role leads a global team across multiple functions such as Managed Services, Professional Services, Marketing, IT, and Sales to align and deliver managed retail edge IT solutions globally and at scale.

The Managed Retail Solutions Product Manager has deep industry expertise and a proven track record of developing and executing product and growth strategies within Retail. This role requires an understanding of the market landscape and HP’s portfolio to convert our solutions into differentiated value propositions. This role also requires someone who has excellent communication skills to interact with key opinion leaders, customers, business units, product management / marketing, IT, and sales teams and be a thought leader externally to share HP perspectives on transforming the retail industry through managed IT solutions.

RESPONSIBILITIES:

• Product Strategy & Roadmap Development. Define the product vision and roadmap that comprehends pan-HP retail capabilities and solutions to address customer needs. Prioritize features and enhancements to ensure the product delivers maximum value to customers.

• Market & Customer Research: Conduct market analysis, using external customer insights and internal feedback from customer-facing functions, and understand industry and technology trends to develop managed device solutions that are valued by our customers and differentiated in the market

• Cross-Functional Collaboration. Lead cross-functional HP team (inclusive of Personal Systems Hardware/Software, Print Hardware/Software, Professional Services, Managed Services, Sales, Marketing, IT, Finance) to deliver managed retail solutions for customers and drive executive alignment across these functions on the managed device solutions product strategy

• Product Lifecycle Management: Oversee the end-to-end product lifecycle, from ideation and requirements gathering to launch and ongoing optimization. Ensure managed retail solutions are continuously improved based on customer feedback and market dynamics.

• Product GTM Strategy and Execution. Partner with COE and Marketing to develop and execute product GTM strategy through direct sales and channel partners

• Thought Leadership. Provide thought leadership internally and externally on digital workplace and device management topics, and represent HP as a Spokesperson on the topic of managed retail solutions

• Financial Management. Own P&L for the Managed Retail Solutions product in the Managed Solutions portfolio, including driving top line revenue double digit growth and bottom line efficiency

• Market Analysis and Trends. Monitor retail industry trends, competitive landscape, and technology advancements and adapt business strategy as needed to stay ahead of the curve

• Stakeholder and Customer Communications. Maintain clear and effective communication with internal and external stakeholders, including executive leadership, to update on product progress, milestones, and key outcomes. Serve as trusted advisor in C-suite/exec level strategic alignment discussions about HP's managed device solution capabilities, including ability to communicate at executive and practitioner level

• Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and drive data-informed decisions for future iterations and improvements.

• Mentorship. Provide guidance, training, and mentorship to product managers, fostering a culture of continuous learning

• Deal Support. Support sales teams to configure, price, quote and sell value prop as needed.

SKILLS

• Strong understanding of the product development lifecycle and agile methodologies.

• Excellent analytical, problem-solving, and organizational skills.

• Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively across teams.

• Experience working with cross-functional teams and managing multiple priorities in a fast-paced environment.

• Technical background or familiarity with managed device services and IT operations is a plus.

• Strategic thinking and strong execution background, strong bias for delivering results

• Ability to manage complexity, working across multiple key stakeholders and getting buy-in

• Passionate about new industry trends, developing new businesses and staying ahead of the game

• Demonstrated ability to develop, communicate and implement strategic business plans.

• Possess strong business, market analytics & solution acumen skills

o Ability to analyze market & develop insights

o Ability to develop market and enable differentiated solutions across the managed device solutions portfolio

• Develops high-performing team by recruitment and development of direct staff members.

• Applies expert subject matter knowledge to manage staff activities in solving most complex business/technical issues within established policies.

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EDUCATION/WORK REQUIREMENTS

• 10+ years of experience in direct product management or solution architecture leadership with 5+ years of product management experience with industry-specific solutions in retail. Must have experience working in retail industry as a customer or partner.

• Direct relevant experience with owning a product or solution in retail from introduction through launch and into maturity.

• Strategic thinking and strong execution background, strong bias for delivering results

• Four-year or Graduate degree in Computer Science or Business Administration, or any other related discipline or commensurate work experience or demonstrated competence

• Experience managing P&L

• Desired: Commercial experience in a sales or pre-sales role

KNOWLEDGE AND SKILLS

· Agile Methodology

· Analytics

· Business Development

· Business Strategies

· Business To Business

· Customer Relationship Management

· Data Analysis

· Digital Marketing

· Go-to-Market Strategy

· Key Performance Indicators (KPIs)

· Market Research

· Marketing

· Marketing Strategies

· New Product Development

· Product Management

· Product Marketing

· Product Strategy

· Project Management

· Thought Leadership

· Value Propositions

CROSS-ORG SKILLS

· Customer Centricity

· Prioritization

· Resilience

· Team Management

· Strategic Thinking

The base pay range for this role is $130,350 to $200,750 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 
  • 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Not Specified

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’sEEO Policyor your EEO rights as an applicant under the law, please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law – Supplement