Program Manager 2

About the Role

At GSS, we are the custodians of quality at Uber, managing the end-to-end testing lifecycle with a tech-first approach to deliver an exceptional user experience. We are looking for a dynamic leader to design and establish both technical and operational frameworks from the ground up by leveraging latest Gen AI capabilities, optimizing existing models while driving process improvements, efficiency gains, and overall quality advancements.

This role includes:

Build & Optimize Frameworks: Build products around quality and new testing capabilities from scratch, tailored to business needs and end-user expectations. Leverage Gen AI capabilities to build new automation testing frameworks

Define & Own Quality OKRs: Establish and track key quality objectives, continuously striving for improvements beyond defined boundaries. Drive Strategic Initiatives: Take bold, high-impact bets aligned with Uber’s overarching strategy and mission. Implement Scalable Processes: Lead the rollout of large-scale operational processes, including strategy redefinition, vendor partnerships, and KPI-driven execution. Oversee Operations & Business Activities: Ensure the seamless execution of quality initiatives to achieve the desired results.

If you are passionate about driving quality at scale and thrive in a fast-paced environment, we’d love to hear from you!

---- What You Will Do ----

Build industry-leading products around software quality by ideating, doing system design, and guiding the development team Define Test strategy, roadmap, and gain operational efficiency for Quality@Uber Continuous identification of gaps in the test automation framework/Automation process and bringing in thought leadership to bridge those gaps Define the processes to Ensure day-to-day operations in Quality is working seamlessly Ability to ideate and include different areas of testing (eg. Performance, Load testing, Security etc.,) and should be competent in defining roadmap for scaling the same Ability to question the status quo and bring in industry best practices for Quality Work with the vendors, cross-functional engineering teams to deliver the artifacts Ensure OKRs and metrics are on track and raise flags whenever necessary

---- Basic Qualifications ----

Having 7-10 years of experience in managing large-scale programs around software product/feature development or software quality Experience in ideating and building a product from scratch Experience as a Software Development Manager driving quality for past-paced B2C/B2B mobile apps Experience in solving problems, both structured and ambiguous, at scale with strong attention to detail in constantly evolving business environments Excellent written and verbal communication skills with the ability to influence internal and external partners Self-motivated with a strong affinity for vision setting, strategic problem solving, and driving action Experience with system design, process optimization, program management, customer support strategies, quality assurance, and willingness to explore and learn new technologies Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, and recommendations and drive customer and product-focused decisions Entrepreneurial Mindset - Ability to think Top-Down and Bottom-up

---- Preferred Qualifications ----

Candidate with an MBA is an added advantage Ability to plan and execute in an organized manner Ability to deep dive both technically and operationally on the problems and achieve operational excellence by finding appropriate solution

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].