Pensions Admin Manager

Are you are customer focussed, self-driven, and a people person who is keen to work in Pensions Admin Operations? The Pensions Administration Manager role is an exciting opportunity, requiring effective communication across the various lines of business, and is pivotal to the business as we grow. 

In WTW’s Outsourcing Business, Admin Operations consists of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes. The workforce consists of differing seniority levels, skill mixes, team sizes and talent pools delivering diverse operational models, processes, and procedures. Reporting into the Operations Manager, you will be responsible for the pension administration service delivery for a multi client team in the Redhill Office.  

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. 

The Role 

• This is a new role whose focus will be on providing an enhanced and empathetic delivery.  From a member experience point of view, you will be the ‘go to’ colleague for the client team and may be required to attend client/trustee calls discussing (but not limited to) member matters that require a high level of customer care.
• Working with the sales team you will be the administration lead for new business pitches and will take part in the presentations to new prospects, which may require you to travel (travel expenses will be covered) to various locations within the UK.
• Responsible for the quality and performance objectives defined by WTW and ensuring member first
• Responsible for the adherence to the change, quality assurance and operational excellence frameworks enabling a quality service.
• Ability to work with Operations Manager to make commercially focused decisions influencing both internal and/or external stakeholders on service delivery, growth, and continuous improvement to streamline and make effective change to operational service.
• Accountable for ensuring Team Leads conduct activities in line with internal procedures, policies, and legislation, including industry standards.
• Ensuring team productivity is at its optimum and is measured.
• Creating a collaborative culture in which processes are applied consistently within the Community where teams are better enabled to work flexibly to support each other

The Requirements 

• Experience in dealing with DB occupational schemes is essential.
• Experience as a Pensions team leader is essential
• Highly experienced in the creation and management of high performing, results driven teams.  
• A track record in achieving business objectives and goals in a fast-paced, team environment.
• A strong leader and negotiator, with excellent influencing skills and a can-do attitude
• Experience of presenting to both internal and external stakeholders. 
• Evidence of developing and implementing staffing and training plans to maximise quality, efficiency, utilisation, and productivity.
• Supporting the team leaders and teams to adopt new processes changes and procedures with a solution orientated mindset.
• Ability to create a one team mindset that mentors and develops employees to help create a high-performance organization and a capacity for future leaders.
• Ensure that structures and systems for line management are in place and consistently followed across the team. 
• Experience of working within a client facing environment.
• Critical thinking to facilitate more in-depth discussions.
• Excellent time management skills and the ability to oversee multiple concurrent projects, including the ability to support conflict resolution the removal of escalated blockers.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected].

Equal Opportunity Employer