Full-Time
Production Support Engineer
Posted on 7/17/2025
mthree
501-1,000 employees
Global talent training and placement services
No salary listed
Phoenix, AZ, USA
In Person
 IT & Security (1) |
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- Bachelor’s degree in computer science or related field.
- Good understanding on Information technology service management (ITSM) concepts.
- Experience in production support/service delivery/ operations support environment. Good to have a security background with stress on authentication and cyber security
- Hands on in coding in JSON, Java, HTML5, JavaScript, Unix Shell Script.
- Hands on experience with observability monitoring toolset with servers and application performance tools (Eg. Splunk, ELF, Dynatrace or other open source tools)
- Building APIs and micro services and experience working with application performance monitoring
- 2+ years of experience in all aspects of designing, developing, managing system automations using scripting/Ansible/Python/Java etc.) and AI operations systems.
- Proactively work on automated alerts, incidents towards resolving customer and system issues
- Conduct root cause analysis and resolution of problems for Enterprise Identity Applications.
- Participates in the development and deployment of preventive maintenance procedures.
- Triaging and troubleshooting application and system issues.
- Participates in Disaster Recovery Testing.
- Participates with the product engineering and delivery & integration teams via Retrospectives/Post implementation Reviews to ensure quality standards are adhered to during development and implementation.
- Contributes to continuous service improvement by maintaining standard methodologies and knowledge repositories.
- Handling executive escalations reported via incidents, driving production incident resolution calls collaborating with multiple stakeholders
mthree is a global talent and training partner that connects graduates and experienced professionals with leading companies in tech, banking, and business. It creates and runs custom training programs through its Train model, ensuring candidates are prepared for their roles and can be placed into positions ranging from entry level to leadership. The company works by partnering with organizations to deliver tailored training solutions, then placing trained talent into roles, which helps clients reduce their hiring and training burden. What sets mthree apart is its emphasis on diversity, equity, and inclusion, its global reach, and its ability to offer end-to-end pipeline development—from training design to placement—across multiple sectors. The goal is to continuously supply a steady stream of skilled professionals who meet each client’s specific needs and contribute to the client’s workforce goals.
Company Size
501-1,000
Company Stage
Acquired
Total Funding
$323.4M
Headquarters
London, United Kingdom
Founded
2010
Simplify's Take
What believers are saying
- £10M Leumi ABL facility backs Mthree-Peregrine merger for scale.
- $126.8M revenue with 365 employees supports Train model expansion.
- Enhanced management unlocks cross-selling in public-private sectors.
What critics are saying
- Merger integration fails, clashing cultures erode 20-30% revenue.
- AI platforms like Eightfold displace Train model in 12-24 months.
- JPMorgan, Goldman hiring freezes slash graduate placements 40%.
What makes mthree unique
- mthree's Train model delivers custom training for tech, banking, business roles.
- Merger with Peregrine combines private-public sector hire-train-deploy expertise.
- Global offices in London, New York, Budapest span UK-US markets.
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Benefits
Wellness Program
Company News
Leumi ABL has provided a £10 million asset-based lending facility to support the merger of Mthree and Peregrine International Limited, both portfolio companies of UK private equity firm Inspirit Capital. The deal combines Mthree's private sector recruitment focus with Peregrine's public sector operations in the hire-train-deploy market. The merger aims to deliver increased scale, strengthen management and unlock cross-selling opportunities across both sectors. This marks Leumi ABL's third financing arrangement with Inspirit portfolio companies, following its backing of @Spaldings Ltd's acquisition in June 2023. The combined group operates across the UK and US. Inspirit Capital highlighted asset-based lending's flexibility and scalability for PE-backed businesses, whilst Leumi ABL emphasised its expertise in cross-border transactions and understanding of private equity requirements.