Clinical Services Manager

Manager, Clinical Services

Join Our Life-Saving Team!

Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.

With PHI Health you’ll collaborate with the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.

Who We Are:

PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.

Job Summary:

The Clinical Services Manager assures the highest level of quality is achieved for all clients served by PHI Air Medical through coordinating continuing and new hire education. The Clinical Services Manager mentors new and existing employees and assures that all required certifications and licensures are up to date and in good standing. The position requires knowledge of support functions of each client based on defined standards of performance and practice, to meet or exceed client expectations. The position works in collaboration with internal and external customers along with their representatives to foster relationships, referring facilities, physicians, and hospital staffs. The position works closely with the PHI Health leadership team, clinical staff, medical staff, and leadership teams at each client and customer facility to identify, trend, and report barriers to patient access and throughput.

Responsibilities Include:

• Manage region clinical practice, medical operations and systems of care.

• Coordinate clinical oversight with region leadership and medical director(s).

• Collaborate on clinical practice guideline development and enhancement as a member of the PHI clinical practice committee.

• Harmonize region clinical care with PHI enterprise standards and other clinically related state or regulatory requirements.

• Ensure clinical training and competency validations are up to date and being performed.

• Monitor, evaluate and report on enterprise and region clinical quality measures.

• Strengthen patient care practices using established clinical CQI processes.

• Initiate and oversee region clinical quality initiatives.

• Investigate, manage and document high risk clinical events.

The Successful Candidate Will Have:

• Registered Nurse (RN)

• RN license in all assigned states

• Five years of air medical transport experience or equivalent

• Two years of supervisory experience or equivalent

• Bachelor's degree, master's degree preferred.

• Excellent writing, speaking and communication skills.

• Effective human relations and interpersonal skills

• Strong computer skills with proficiency in MS Word and Excel. 

• Current ACLS, BLS, PALS, NRP and TPATC certificate course or equivalent

• Certified Flight Registered Nurse

Schedule/Location:

• 5&2

• Central Region (TX & MS)

Compensation and Benefits:

• We offer a range of competitive pay and benefits package to keep our teams happy, healthy, and invested.

Our Core Competencies:

• Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.

• Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization. 

• Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.

• Service. We are dedicated to the service of our customers, our communities and each other.

Behavioral Competencies:

• Drive & Energy – The ability to maintain a fast pace and continue to produce during exhausting circumstances.

• Functional & Technical Expertise – Allows the individual to add organizational value through unique expertise and serve as a resource to the organization within his/her area of expertise.

• High Standards – Sets the stage for continuous improvements, the adoption of best practices and ultimately influences organizational standards.

• Initiative – Takes a proactive approach and takes action without being prompted.

• Integrity – Acts ethically and honestly and applies those standards of behavior to daily work activities.

The PHI Health Advantage:

For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.

Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average, and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.

DISCLAIMER

The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws