Workplace Manager

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, WATA, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

We’re seeking a Workplace & Security Manager to lead our team at the new PSA location in Boca Raton, FL. This role ensures a safe, secure, and efficient environment by protecting personnel, safeguarding assets, and managing facility access. Responsibilities include overseeing and developing the Workplace and Security teams, resolving internal and external issues, and partnering with business leaders to support growth and culture.

You’ll report to the Senior Manager of Workplace for Collectors.

What You’ll Do:

• Develop and own Workplace experience, Facilities and Security operations for the PSAlocation in Boca Raton, Florida

• Lead the development of the future local Workplace team, both contract and full time hires, include hiring, training, coaching and career development

• Establish and foster the relationship with our third-party custodial & security vendor, working with both that group and the internal teams to achieve a flawless workspace while realizing top-tier security and facility standards

• Own Workplace & Security vendor management and administrative responsibilities for the sites - processing contracts, onboarding vendors, coordinating insurance, managing vendor relationships & performance

• Develop and own a holistic preventative maintenance program for the site, ensuring reliable operability and a best-in-class facility for our staff and clients

• Oversee and streamline administrative functions at the sites including: mail, calendars, food and beverage program, copiers, office supplies, and employee services ]

• Serve as the key point of contact for candidates, colleagues, and visitors onsite

• Own and deliver continuous improvement projects in collaboration with the Operations, IT/Network and Security teams

• Contribute to projects to improve facility and employee health & safety, including serving as the Safety Lead

• Oversee surveillance, alarm systems, access/key control, as well as manage security and facilities equipment vendors for secure and operational environments.

• Liaise between Security and Workplace teams and other departments, collaborating with upper management on relevant issues

• Investigate discrepancies at corporate offices and events while maintaining confidentiality, and partner with the Asset Protection team to manage sensitive

• investigations and coordinate with HR/ER teams.

• Manage internal customer tickets and requests through the ticketing platform, ensuring timely response and resolution

Who You Are:

• 5+ years of management experience, including 3+ years in Corporate Workplace or Security (or related) and 1+ year in Operations preferred.

• Bachelor's degree in related field or equivalent work experience.

• Strong verbal and written communication skills; able to understand and relay company policies/procedures.

• Influential leader with the ability to inspire/motivate, drive change, and build strong relationships across the organization.

• Dependable, personable team player with excellent collaboration skills.

• Familiar with standard Security/Loss Prevention concepts, practices, and procedures.

• Strong team management and planning/organizational skills; adaptable and capable of developing/executing realistic action plans in a dynamic environment.

• Preferred ability to use Google Docs, Google Sheets, Slack, etc.

Physical Requirements:

• Bending and Twisting: Bending neck/waist, twisting neck/waist, and squatting.

• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.

• Exposure to Machinery: Exposure to machinery noise, which may include noise from forklifts, injection presses, or other machinery.

• Hand Use: Power gripping when using low-precision, high-impact hand tools that require significant force, such as hammer drills and torque wrenches.

• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.

• Lifting and Carrying: Ability to lift, carry, and move materials up to 75+ pounds, with employee help or with proper equipment.

• Sitting or Standing: Ability to sit or stand for extended periods of time.

• Temperature and Humidity: Occasional exposure to warehouse environments without heating or cooling with fluctuations in temperatures and humidity.

• Walking: Ability to walk for long periods.

Salary Range: 

The salary range for this position is $85,000-$101,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. 

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All salaried employees are eligible for flexible time-off

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see ourPrivacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.