Member Advocate-Utah Based
Posted on 3/17/2023
Remote • Lehi, UT, USA
Experience Level
Desired Skills
Customer Service
  • Want to simplify healthcare because you believe people deserve better
  • You want to work in a fast-paced high volume environment to deliver personalized and eloquent member service
  • Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
  • Maintain composure and compassion when balancing a high volume of tasks
  • You are comfortable navigating multiple computer applications with dexterity
  • Address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
  • Connect with members via phone, email and chat
  • Solve daunting member problems with research, curiosity, and most meaningfully, empathy
  • Collaborate across the Member Services department to find strategic solutions to member issues
  • Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
  • Reporting to the Manager of Member Advocates, this is an essential role on our Customer Experience team
Desired Qualifications
  • 1+ years experience in customer-facing role
  • Bilingual (English/Spanish) is a plus
  • Prior customer service or healthcare experience is a plus
  • Bachelor's or Associate's degree (please include GPA on resume) is a plus!
Collective Health

201-500 employees

Self funded employer health benefits
Company Overview
Collective Health was founded on the belief that better is possible. Driven by their mission to make understanding, navigating, and paying for care effortless, they've evolved the way health benefits work.
  • Medical, dental, and vision plans
  • Flexible time off
  • Life insurance
  • Retirement plan
  • Paid time off
  • Maternity & paternity leave
  • Free lunch and snacks