Full-Time
Director of Accommodation
Updated on 9/4/2026
All Accor
10,001+ employees
Global hotel management, franchising, loyalty program
No salary listed
Île-de-France, France
In Person
Bachelor's
 Food Service & Hospitality |
|---|
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- Complete knowledge of the hotel's characteristics and services, room categories and layouts, room rates, special packages and promotions, daily accommodation counts, expected arrivals and departures, room availability, internal events, hotel policies and procedures, monthly forecasts, and budget items.
- Excellent English proficiency and a second language.
- Ability to work under pressure, maintain attention to detail, analyze and solve problems, and remain calm and composed.
- Strong financial knowledge, including budget management, forecasting, and profit-and-loss statements.
- Management skills in training, motivating, and building team cohesion.
- Good computer skills.
- Strong interpersonal skills and the ability to determine and respond effectively to the needs of guests and employees.
- Ability to protect the security and confidentiality of guest and hotel information.
- Ability to work in a fast-paced environment with a high degree of professionalism.
- Ability to prioritize and organize workloads and delegate work.
- Ability to direct staff performance and follow up on corrective actions.
- Graduation from a tourism or hotel-management school.
- At least five years of experience in luxury hospitality, including at least three years in a leadership and management position.
- International experience.
- Manage and coordinate all accommodation services and plan, develop, implement, and verify the quality of products and services for internal and external guests.
- Manage operations for Reception, Concierge, Bell Services, Valet, Guest Relations/Butler, Housekeeping, and Laundry, including supervision of external cleaning services.
- Collaborate with all hotel departments, including administrative and operational support services.
- Own the quality and financial results of all departments under the role's responsibility.
- Conduct a daily hotel inspection and verify staff compliance with hotel policies and procedures.
- Review department profits, payroll expenses, room-related expenses, cost per occupied room, occupancy rate, and accommodation revenue.
- Ensure effective communication of important information.
- Manage and anticipate payroll, prepare weekly schedules and manager schedules according to operational needs, and make necessary adjustments.
- Lead weekly meetings with department heads and anticipate the organization of upcoming activities and events.
- Monitor and manage guest reactions and regularly discuss guest needs with teams.
- Monitor and address guest complaints quickly and effectively.
- Anticipate peak activity periods, determine overbooked rooms, and assist with relocating guests while following hotel policies and procedures.
- Conduct a daily room inspection to track equipment inventory.
- Work closely with the technical department to ensure timely maintenance and repairs.
- Prepare monthly, quarterly, and annual financial forecasts for the Housekeeping department.
- Prepare the annual capital expenditure report.
- Monitor inventories of linen, bathrobes, uniforms, and other equipment.
- Provide training and development opportunities for all employees.
- Conduct quarterly manager evaluations, provide constructive feedback to employees, handle disciplinary situations, and support team development.
- Organize strategic meeting planning for each service and for the department as a whole.
- Follow up on dispute reports, complaints, and other issues.
- Assist with quality audits and conduct daily quality meetings.
- Define, plan, and direct operations to achieve targets for gross operating profit, competitive RevPAR, guest satisfaction, LQA standards, and employee engagement survey results.
- Collaborate on the hotel's annual budgeting process and comply with FRS guidelines.
- Manage the hotel budget and ensure expenditures comply with it and with FRS guidelines.
- Follow FRS expenditure-approval protocol and obtain approval from the General Manager and Financial Director when required.
- Personally welcome VIP guests and delegations.
- Support preparation of the General Manager's weekly reports to the Vice President of Operations and the owner.
- Represent the Raffles brand with guests, partners, and employees.
- Be present in the hotel and take an active interest in employee well-being.
- Lead by example by upholding and instilling Raffles brand values and service culture.
- Knowledge of the Paris market.
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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