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Strategic Account Manager
Confirmed live in the last 24 hours
United States
Experience Level
Desired Skills
Market Research
  • Bachelor's degree in Business, Healthcare, or related field or equivalent work experience required
  • Minimum of 3 years experience managing enterprise customers required
  • Proven track record of maintaining and growing customer relationships required
  • Experience working within a start-up and/or ambiguous environment, with proven experience to be adaptable preferred
  • Experience in healthcare is preferred
  • Experience in AI and machine learning-based software is preferred
  • This is a remote role
  • Serves as the primary liaison for our key accounts, building strong, long-term relationships from the C-suite to the key customer stakeholders and sponsors
  • Partners with the Sales team to understand the customer's goals, reasons for partnering with Loyal and expected outcomes of our partnership. Delivers a cohesive strategy to reflect our customer's key initiatives objectives
  • Drives customer satisfaction and value realization by establishing a reporting cadence of KPIs
  • Collaborates with Loyal's Solutions Analysts to align and deploy products complementing our customer's strategic plan
  • Onboards and trains new customers according to their needs and objectives
  • Drives retention, renewal, and expansion opportunities for our customers
  • Supports the development of the product roadmap based on customer feedback and market research to define / support the product goals and strategies
  • Builds strong opportunity assessments based on customer feedback to ensure the most valuable and usable product features are built
  • Partners with the development team to communicate direction and product priorities
Loyal Health

51-200 employees

AI-driven digital patient experience platform