Full-Time
Global Solutions Director
Financial Support Services
Posted on 10/5/2025
RR Donnelley
10,001+ employees
Integrated marketing, packaging, and print services
No salary listed
Columbus, OH, USA
Remote
 Customer Experience & Support (2) |
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- Bachelor’s degree required in finance, accounting, business, legal administration, or related field; advanced degree preferred.
- 10+ years of experience leading financial operations in a professional services environment, with a strong preference for law firm finance experience (billing, collections, accounts payable, procurement, or related functions).
- Proven track record of delivering consulting-style solutions with strategic and operational impact.
- Strong operational expertise in financial transaction services with an emphasis on law firm processes and client requirements.
- Demonstrated ability to manage outsourcing projects (onshore and offshore) and articulate associated benefits and risks.
- Experience leading teams in matrix or virtual environments, coaching talent, and managing senior-level client relationships.
- Effective change management skills in complex, global organizations.
- Strong knowledge of legal documents (MSAs, SOWs, LOIs) and ability to negotiate business terms with internal and external counsel.
- Exceptional communication and presentation skills with the ability to influence senior and executive stakeholders.
- Highly detail-oriented, decisive, and proactive problem solver.
- Proficient in eBilling software and law firm financial systems, including Aderant and Elite 3E.
- Proficient in MS Office, with advanced ability to build professional presentations (PowerPoint, Project, Visio).
- Take full ownership of the Financial Support Services (FSS) service line, including strategy, growth, delivery excellence, and innovation.
- Lead the development, education, and execution of the global value proposition for the FSS service line.
- Drive go-to-market strategy, sales enablement materials, and initiatives to support growth.
- Provide solution design and oversight for complex, multi-region deals.
- Guide implementation to ensure best practice deployment and optimal client outcomes.
- Establish and maintain toolkits, training resources, and benchmarking to ensure innovation and improvement are embedded in operations.
- Partner with Account Directors to foster strong client relationships, ensuring client satisfaction and alignment with business objectives.
- Support contract negotiations, risk identification, and commercial governance.
- Collaborate with Marketing and Technology teams to develop growth-oriented initiatives and enhance platform capabilities.
- Serve as a subject matter expert for client-facing presentations, Quarterly Business Reviews (QBRs), and executive-level discussions.
- Promote innovation, knowledge sharing, and effective communication across the global organization.
- Advanced degree preferred.
RR Donnelley (RRD) provides a full suite of marketing, packaging, print, and business services to major brands, including 91% of the Fortune 100. The company combines a global footprint (operations in 30 countries) with proprietary technology and data analytics to guide decisions from strategy through execution. Its services help clients reduce complexity and improve audience connections across the entire customer journey. RRD’s integrated offering covers creation, production, and distribution of marketing materials and packaging, backed by analytics-driven workflows and secure operations in regulated industries. The company differentiates itself through its scale, breadth of services, data-driven approach, and established relationships with large, global brands. The goal is to help global organizations streamline processes, optimize campaigns, and connect with customers more effectively across all touchpoints.
Company Size
10,001+
Company Stage
Acquired
Total Funding
$897M
Headquarters
Chicago, Illinois
Founded
1864
Simplify's Take
What believers are saying
- eCommerce revenue projected to grow 51% in U.S. through 2029.
- 91% of marketers strategically integrating print and digital channels.
- Label capacity expansion supports diversified client needs and flexibility.
What critics are saying
- 2,655 employees laid off across 29 WARN notices since 2007.
- Permanent facility closures in Newark CA, Conover NC, and New Jersey.
- Competitors like PCA executing targeted closures while capturing market share.
What makes RR Donnelley unique
- Expanding label production capacity with four new presses by mid-2024.
- 39% of marketers adopted web-to-print technology for on-demand printing.
- Integrated print-digital solutions with AI and QR code capabilities.
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Benefits
Remote Work Options
Company News
Marketing and commercial printing firm RR Donnelley will be laying off up to 100 workers in Texas on March 15.
R.R. Donnelley, or RRD, laid off 201 employees before shuttering its West Caldwell location.
CHICAGO--(BUSINESS WIRE)--R.R. Donnelley Sons Company (RRD), a leading global provider of marketing, packaging, print, and supply chain solutions, today announced that it was recognized for its innovation in employee benefits. HealthEquity honored RRD with the 2024 Connecter Award for Innovation, underscoring the company's dedication to employee health and well-being. In 2022, RRD partnered with Paytient® to implement Health Payment Accounts (HPAs) – an employer-sponsored, interest-free line of healthcare credit allowing employees to pay for care over time – into their benefits package. It works alongside the company’s HealthEquity-provided Health Savings Account (HSA) plan to ensure employees always have a way to pay out-of-pocket costs. A recent global medical trends survey from WTW found that the cost of medical care benefits in the U.S
CHICAGO--(BUSINESS WIRE)--R.R. Donnelley Sons Company (“RRD”), a global provider of marketing, packaging, print, and supply chain solutions, celebrates its 160th anniversary this year, commemorating a legacy of innovation and excellence. “It is an honor to celebrate RRD’s 160th anniversary and to reflect on our rich history while recognizing who RRD is and what we stand for today,” said Tom Quinlan, President and Chief Executive Officer at RRD. “Our tagline for the celebration is 'Innovation Excellence Since 1864.' Innovation is the change — it’s what has kept RRD growing and evolving for well over a century. And, excellence is the constant — it’s what is woven through the fibers of our organization and the way our people approach everything we do.”. RRD was founded by Richard Robert Donnelley in 1864
CHICAGO--(BUSINESS WIRE)--A study released today by R.R. Donnelley Sons Company (RRD) reveals that 91% of marketers with print marketing programs are embracing strategic integration of print and digital channels in 2024. Of those, 51% describe their print and digital marketing channels as “closely integrated and tightly coordinated.” The report shows that marketers are manifesting this approach by taking advantage of technology like Artificial Intelligence (AI), QR codes, and web-to-print to bridge the gap between print and digital experiences. The Print Impact Report, the company’s latest annual printing industry report, compares how 300+ marketing decision makers are planning, executing, and adjusting their strategies as well as integrating technologies into print marketing campaigns. The Print Impact Report found marketers are embracing technology to support their print campaigns, with 31% of marketers planning to use AI to support their print marketing efforts and 32% already using the technology. The study also found that 39% of marketers have adopted web-to-print technology, citing the following main advantages: reduced costs through on-demand printing (50%), personalization and customization of the message (37%), improved efficiencies and streamlined workflow (36%) and enhanced brand consistency (31%)