Full-Time

Application Support Engineer

Posted on 8/26/2024

Crypto.com

Crypto.com

5,001-10,000 employees

Cryptocurrency trading and financial services platform

Fintech
Crypto & Web3

Junior, Mid

London, UK

Hybrid position.

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Management
Requirements
  • Very strong sense of self-discipline, responsibility and integrity.
  • A strong interest in working in crypto technology and financial environments.
  • Min 1-3 years of experience in application support
  • Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity.
  • Proficient in SQL Database queries and relational database concepts
  • Familiar with log traversal tools such as Sumologic or Kibana, or via linux command line.
  • Good knowledge in formal and practical production support model
  • Experience with ITSM platforms like Jira, ServiceNow, etc.
  • Excellent problem solving skill with a keen eye for detail.
  • Excellent communication and interpersonal skills.
  • Excellent time management ability and self organised and motivated.
Responsibilities
  • Ensure maximum uptime for multiple production systems
  • Provide L1/L2 application production support to users for trading, data processing, and IT operations
  • Provide weekend support on a rotational basis and occasional public holiday support
  • Manage, own and frequently follow-up incidents and requests raised to the team.
  • Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams.
  • Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders.
  • Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
  • Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams
  • Work to comply with SLA and OLA
  • Hands-on for incident management, change management and response management and writing RCA reports.
  • Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level
  • Provide support in non-office hours during emergency situations.
  • Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user

Crypto.com provides a platform for trading and managing cryptocurrencies, catering to over 100 million customers worldwide. Users can buy, sell, and store various cryptocurrencies while benefiting from services like transaction processing and card issuance. The platform generates revenue primarily through transaction fees and premium services, ensuring a secure and user-friendly experience. What sets Crypto.com apart from its competitors is its strong focus on regulatory compliance, security, and privacy certifications, which builds trust among users. The company's goal is to accelerate cryptocurrency adoption, aiming to have 'Cryptocurrency in Every Wallet™' and to support builders and entrepreneurs in creating a more equitable digital ecosystem.

Company Stage

Series A

Total Funding

$24.3M

Headquarters

Central and Western District, Hong Kong

Founded

2016

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of Orion expands product offerings in the UAE's crypto-friendly environment.
  • Growing interest in crypto-based loyalty programs enhances Visa card offerings.
  • Eco-friendly blockchain solutions align with Crypto.com's sustainability goals.

What critics are saying

  • Regulatory challenges in South Korea could pose compliance risks.
  • Integration of traditional financial instruments may expose new regulatory risks.
  • Expansion into Dubai involves navigating complex regulatory landscapes.

What makes Crypto.com unique

  • Crypto.com offers the world's largest crypto card program with Visa.
  • The company integrates traditional finance with crypto through strategic acquisitions.
  • Crypto.com is a leader in regulatory compliance, security, and privacy certifications.

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Benefits

Competitive compensation package.

Huge responsibilities from Day 1: Be the owner of your own learning curve. The possibilities are limitless and depend on you

International company and team

INACTIVE