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Full-Time

Application Support Engineer

Confirmed live in the last 24 hours

Crypto.com

Crypto.com

1,001-5,000 employees

Comprehensive cryptocurrency trading and services platform

Fintech
Crypto & Web3
Financial Services

Junior, Mid

London, UK

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Management
Requirements
  • Very strong sense of self-discipline, responsibility and integrity.
  • A strong interest in working in crypto technology and financial environments.
  • Min 1-3 years of experience in application support
  • Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity.
  • Proficient in SQL Database queries and relational database concepts
  • Familiar with log traversal tools such as Sumologic or Kibana, or via linux command line.
  • Good knowledge in formal and practical production support model
  • Experience with ITSM platforms like Jira, ServiceNow, etc.
  • Excellent problem solving skill with a keen eye for detail.
  • Excellent communication and interpersonal skills.
  • Excellent time management ability and self organised and motivated.
Responsibilities
  • Ensure maximum uptime for multiple production systems
  • Provide L1/L2 application production support to users for trading, data processing, and IT operations
  • Provide weekend support on a rotational basis and occasional public holiday support
  • Manage, own and frequently follow-up incidents and requests raised to the team.
  • Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams.
  • Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders.
  • Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
  • Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams
  • Work to comply with SLA and OLA
  • Hands-on for incident management, change management and response management and writing RCA reports.
  • Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level
  • Provide support in non-office hours during emergency situations.
  • Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user

Crypto.com offers a comprehensive cryptocurrency platform, allowing users to securely buy, sell, store, and track over 250 cryptocurrencies with 20+ fiat currencies using bank transfers or credit/debit cards. The platform also includes a Visa card with up to 5% back on spending, a crypto earn feature, and a fast and secure crypto exchange with deep order book liquidity and robust security certifications.

Company Stage

ICO

Total Funding

$26.7M

Headquarters

Central and Western District, Hong Kong

Founded

2016

Growth & Insights
Headcount

6 month growth

10%

1 year growth

14%

2 year growth

17%
Simplify Jobs

Simplify's Take

What believers are saying

  • Crypto.com's expansion into new markets like Dubai and South Korea offers significant growth opportunities and market penetration.
  • Partnerships with mainstream entities like Adelaide Oval can drive broader adoption of cryptocurrency payments.
  • The launch of tailored trading platforms and mobile apps for specific markets can enhance user experience and engagement, potentially leading to higher customer retention.

What critics are saying

  • Regulatory scrutiny in markets like South Korea could pose challenges and slow down Crypto.com's expansion plans.
  • The competitive landscape of cryptocurrency exchanges is intense, with major players like Binance and Coinbase potentially overshadowing Crypto.com's efforts.

What makes Crypto.com unique

  • Crypto.com is aggressively expanding its global footprint, securing licenses and launching tailored platforms in diverse markets like Dubai and South Korea.
  • The company is leveraging strategic partnerships, such as with Adelaide Oval, to integrate crypto payments into mainstream activities like sports events.
  • Crypto.com's focus on localized solutions, such as a specialized trading platform for the Korean market, sets it apart from more generalized global exchanges.

Benefits

Competitive compensation package.

Huge responsibilities from Day 1: Be the owner of your own learning curve. The possibilities are limitless and depend on you

International company and team