Outreach Specialist

Role Scope: The Outreach Specialist plays a key role in supporting Habitat Health's growth by building trusted relationships with healthcare providers, community organizations, referral partners, prospective participants, caregivers, and other stakeholders. This role increases awareness of Habitat Health's PACE program through community engagement, strategic outreach, and relationship management while partnering closely with the broader Outreach and Enrollment team to support a seamless participant journey from referral through enrollment

Core Responsibilities & Expectations for the Role

• Builds trusted relationships with healthcare providers, community organizations, senior living communities, post-acute providers, and other referral partners to generate qualified referrals and support enrollment growth.

• Develops and executes outreach strategies that increase awareness of Habitat Health's PACE program and strengthen community partnerships.

• Represents Habitat Health through community presentations, networking events, educational sessions, health fairs, and other outreach initiatives.

• Drives the enrollment process as the case manager for prospective participants, including reviewing, processing, and updating applications and required documentation, distributing relevant enrollment materials, and managing communications 

• Identifies opportunities to expand referral sources, strengthen community partnerships, and improve outreach strategies using market insights and performance data.

• Maintains accurate referral, outreach, and relationship activity within CRM and other organizational systems in a timely and accurate manner.

• Monitors outreach activities and performance metrics, using data to prioritize work and contribute to continuous improvement.

• Ensures outreach and marketing activities comply with applicable organizational policies and federal and state regulatory requirements governing PACE marketing practices.

• Participates in evening and weekend community events as needed to support organizational growth objectives.

• Contributes to a program experience that Participants want to join, a team culture that cares and creates joy, and an environment where all participants and team members belong.

• Conducts tele, home visits and in-center evaluations for the prospective participant for potential eligibility for care.

• Collaborates with Center leadership to develop retention strategies.

• Performs other related duties as assigned.

Required Qualifications: 

• Bachelor's degree in Business, Marketing, Healthcare Administration, Public Health, or a related field, or an equivalent combination of education and/or relevant experience.

• Minimum of one (1) year of experience in healthcare sales, business development, provider relations, community outreach, enrollment, or a similar relationship-focused role, preferably within a healthcare environment.

• Demonstrated ability to develop and maintain trusted relationships with healthcare providers, community organizations, referral partners, and other external stakeholders to support organizational growth.

• Experience identifying, cultivating, and managing referral sources, community partnerships, or business development opportunities that contribute to enrollment growth.

• Experience working with Medicare, Medicaid, state and county eligibility programs, or other healthcare eligibility and referral processes preferred.

• Experience working with older adults, frail elderly populations, and caregivers.

• Strong organizational skills with the ability to manage multiple priorities, maintain accurate records, and ensure timely follow-through.

• Strong communication, presentation, and collaboration skills, with the ability to effectively educate healthcare providers, community partners, prospective participants, caregivers, and cross-functional teams on the value of Habitat Health's PACE program.

• Demonstrated ability to work independently while collaborating across teams to achieve shared outcomes.

• Experience using Microsoft Office and the ability to quickly learn CRM, referral management, and participant relationship management systems.

• Proof of a valid driver's license, reliable personal transportation, and automobile insurance that meets applicable state requirements, with the ability to travel throughout the service area.

• Active CPR/BLS certification or the ability to obtain certification within 30 days of hire.

• Meets all applicable participant-facing health requirements, including TB screening and required immunizations.

• Aligns with our purpose and our values, and is excited about living those out in daily practice

• Ability to thrive in a fast-paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement

• Strong learning and growth mindset, including seeking feedback, engaging in healthy debate and using data and curiosity to inform decisions.

• Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results.

Nice to have:

• Experience supporting outreach, business development, provider relations, or participant engagement within PACE, Medicare, Medicaid, managed care, or other value-based healthcare environments.

• Knowledge of PACE, CMS, and applicable federal and state regulatory requirements related to outreach, participant eligibility, enrollment, and care coordination.

• Experience using CRM, referral management, or participant relationship management systems.

• Bilingual: Spanish, Mandarin, or Cantonese.

Essential Functions & Physical Requirements

The following statements describe the general nature of work and physical expectations common across roles at Habitat Health. Specific responsibilities may vary by position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Team members in this role may be expected to:

• Work in healthcare, administrative, community, or remote environments, depending on role needs.

• Communicate effectively with participants, caregivers, team members, and other stakeholders in person, by phone, and through electronic systems.

• Remain stationary and/or move about for extended periods, consistent with job duties.

• Operate standard office equipment and/or clinical tools (e.g., computers, phones, medical devices, documentation systems).

• Travel between work sites or community locations as needed.

• Follow safety procedures, infection control protocols, and use personal protective equipment (PPE) when required.

• Perform tasks that may involve bending, reaching, lifting, or assisting participants, depending on role responsibilities.

• Lift, carry, push, or pull supplies, equipment, or materials typically up to 25–50 pounds, with assistance or mechanical aids, depending on job duties and role responsibilities.

Compensation: 

The anticipated base salary range for this position is $77,000 - $81,000 annually. This position is also eligible for a target monthly bonusand may be eligible for additional incentive compensation, as applicable.

The final compensation offered will be determined based on factors including, but not limited to, the candidate's qualifications, skills, experience, education, certifications, geographical location, and business needs.

In addition, this position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave, short- and long-term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan that includes a match; paid time off; and company paid holidays.

At-Will Employment 

Employment with Habitat Health is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment, express or implied, or to alter the at-will nature of employment.

Any written or oral statements to the contrary are not authorized unless made in writing and signed by an authorized representative of the Company.