WHAT YOU’LL DO:

• Deploy and support custom code and script as necessary to update and maintain POS application systems.
• Facilitate the QA process / Environments for product development teams while remaining flexible to individual team needs.
• Interact with development teams to help implement optimized and re-usable functional test automation/QA processes.
• Maintain the release plan for the QA portion of the Continuous Integration pipeline.
• Maintain store systems environments/applications are performing internal audits, and participating in external audits.
• Knowledge and experience with QA/Automation tools and networking tools support the technical QA processes involved with POS systems & peripherals
• Identifies escalation situations and escalates them timely and accurately.
• Serves as an initial point of contact on team support and stores systems technical issues.
• Coordinates issue resolution with other support areas, as required.
• Calls software and hardware vendors to request service regarding defective products.
• Cross trains Helpdesk analysts with updated procedures and troubleshooting guidelines.
• Collaborate with other team members and stakeholders

WHAT YOU’LL NEED:

• A minimum of 3+ years of practical experience with retail store systems implementation, retail experience is a must.
• A bachelor’s degree in computer sciences or related field.
• Experience utilizing patch management software, such as Symantec Altiris or SCCM & MDM.
• Experience with scripting languages such as PowerShell, Batch, VBScript, etc.
• Experience automating and streamlining build, test, and deployment phases for continuous integration
• Experience in Agile/SCRUM enterprise-scale software development, including working with GiT, JIRA, Confluence, etc.
• Experience administering automated build environments such as Jenkins and Hudson
• Knowledge and hands-on experience in CI/CD design and automation to facilitate continuous delivery and deployment
• Experience configuring and deploying logging and monitoring services.
• Comprehensive knowledge or technical exposure on store point of sale peripherals like a receipt printer, Pinpad, point of sale systems.
• Flexibility working after hours during planned POS application deployments.
• Comprehensive knowledge with Microsoft Windows imaging/snapshot, backup recovery procedures, WAN,MS Access report, Adobe Creative Suite, mobile device management.
• Demonstrate a comprehensive understanding of one or more core business concepts in the following areas:  Merchandising, Planning, and Store Operations.
• Demonstrates a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly; desires to deliver first-class services.
• Demonstrates strong communication skills, including working in a team environment, giving honest, direct feedback, and is a solid verbal and written communicator.
• Meets deadlines, prioritize appropriately, copes well with change, and maintains composure under pressure.
• Is accountable for results, approaches obstacles proactively and looks for ways to resolve problems and issues.