Inside Sales Associate
Posted on 10/18/2023
INACTIVE
Precision molecular diagnostics company
Company Overview
BillionToOne's mission is to remove the fear of the unknown by providing molecular diagnostics that are accurate, fast, and accessible. The company has created a molecular counting platform that can accurately count DNA molecules at the single-count level to help improve disease detection.
Biotechnology
B2B
Company Stage
Series C
Total Funding
$311.9M
Founded
2016
Headquarters
Menlo Park, California
Growth & Insights
Headcount
6 month growth
↑ 9%1 year growth
↑ 44%2 year growth
↑ 130%Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Salesforce
Customer Service
Requirements
- Personally engage customers in a positive and friendly manner to proactively resolve issues that may impact account growth or retention
- Oversee and effectively respond to all types of communication in a courteous and articulate manner: phone, email, and web inquiries from customers (physician offices), field sales representatives, and existing or potential patients
- Handle a variety of inquiries, including questions about our technology, products, and services, costs, billing, and insurance coverage
- Keep precise and clear documentation of all communications and follow-up activities
- Contact patients through outbound calling and SMS to explain potential costs and address billing concerns
- Contact physicians and other medical personnel to obtain missing information that is pertinent to reimbursement
- Manage a queue of customers that need to be contacted and effectively follow through on a scheduled contact cadence until resolved
- Handle 20-30 inbound calls and 40-50 outbound calls per day
Responsibilities
- 2+ years of prior client-facing experience
- Inside Sales / Customer Service background in a fast paced, high-volume environment strongly preferred
- Experience using Salesforce
- Advanced organizational skills with the ability to handle multiple assignments
- Fast learner with the ability to navigate complex workflows and technology
- Outstanding verbal, written and presentation skills - ability to effectively tailor messages to different audiences
Desired Qualifications
- Speaking fluently in Spanish