Full-Time

Application Specialist Job ID 2024

Posted on 8/19/2024

Internet Brands

Internet Brands

5,001-10,000 employees

Provides online marketing solutions across industries

Consumer Software
Financial Services
Healthcare

Entry, Junior

Minneapolis, MN, USA

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Previous experience in a call center environment.
  • Customer service orientated with demonstrated ability to show empathy.
  • Excellent written and verbal communication skills
  • Must be patient and inclined to help others.
  • Must be detail oriented.
  • Ability to achieve high productivity and quality standards.
  • Proficient working knowledge of Windows OS, Internet, and associated software.
  • BILINGUAL - English/Spanish a plus.
Responsibilities
  • Completes the online application for the claimant.
  • Asks a series of personal medical questions.
  • Uses several systems to complete the process. Website, internal, and order management systems.
  • Demonstrate Empathy, Compassion, and Patience.
  • Maintain confidentiality of sensitive information
  • Meet productivity and quality goals.
  • Use of call management software to answer calls, adhere to specified schedule, and breaks.

Internet Brands provides online marketing solutions and web-based products tailored to specific industries such as automotive, health, legal, and travel. The company operates a portfolio of websites and digital platforms that deliver valuable content, tools, and services to enhance the online presence of businesses. Its products work by attracting a large audience through effective marketing strategies, generating revenue from advertising, subscription services, and lead generation. Internet Brands differentiates itself from competitors by focusing on vertical markets and leveraging strategic acquisitions, such as WebMD, to strengthen its offerings in the health sector. The company's goal is to help businesses improve their digital footprint and customer engagement through specialized marketing solutions.

Company Stage

IPO

Total Funding

$288.9M

Headquarters

El Segundo, California

Founded

1998

Growth & Insights
Headcount

6 month growth

27%

1 year growth

27%

2 year growth

27%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for personalized digital marketing enhances Internet Brands' service appeal.
  • Expansion of telehealth services boosts Internet Brands' healthcare solutions.
  • Rising popularity of subscription models offers steady revenue streams for Internet Brands.

What critics are saying

  • Increased competition in digital health could impact Internet Brands' market share.
  • AI-driven marketing platforms may disrupt Internet Brands' traditional strategies.
  • Privacy concerns in health sector could lead to higher compliance costs.

What makes Internet Brands unique

  • Internet Brands specializes in vertical markets like automotive, health, legal, and travel.
  • The company leverages strategic acquisitions to expand its reach and capabilities.
  • Internet Brands offers tailored marketing strategies and digital tools for specific industries.

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Benefits

Medical, dental, & vision insurance

Life insurance

Short & long term disability

Flexible spending accounts

Credit union membership

Employee assistance program

Paid Holidays

Paid Time Off

Casual Dress

401k plan

INACTIVE