Customer Success Manager 1 @ FinQuery

Salary Range: 55000 to 65000 (Currency: USD) (Pay period: per-year-salary)

FinQuery stands at the forefront of accounting automation, driven by a deep specialty in contract-driven accounting. Our AI-enabled platform transforms how controllers and finance teams operate, seamlessly managing and accounting for the complex financial contracts—like leases, prepaids, and accruals—that are the backbone of modern business. We are not just a software provider; we are the unified subledger that eliminates time-intensive, error-prone technical accounting workflows, ensuring financial reports are accurate and empowering our customers to focus on strategic, high-value tasks.

FinQuery is the global leader in lease accounting (as recognized on G2.com) and serve more than 8,500 customers worldwide. Our growth trajectory has been consistently validated by the Inc 5000, which has recognized us as one of the fastest-growing private companies for five consecutive years.

Solve the Problems That Matter Most

As a Customer Success Manager I, you will fill the critical role of serving as the face of FinQuery with respect to your assigned customers, maintaining long-term relationships by providing excellent customer service, and consultative support. You’ll be driving growth within the customer base by negotiating / renewing existing client contracts and identifying customers’ needs for additional products and services. In this role you will promote adoption, engagement and advocacy, enhancing FinQuery’s reputation and brand recognition. By learning how to understand your customers’ needs, you will be able to work with other teams cross functionally regarding your customers’ needs to meaningfully contribute to the development of FinQuery’s product roadmap. The Customer Success Manager I has strong verbal and written communication skills with the ability to lead customer meetings and host webinars.

Reports to Customer Success Leader and/or Team Lead

How You'll Make an Impact

Client Onboarding: Work with sales and implementation teams to ensure a smooth transition from the presale state to the post-sale customer success stage. Expectations include, but are not limited to, joining kick-off calls, keeping up to date with the progress of the implementation, and scheduling a graduation call
Relationship Management: Develop and maintain customer relationships, acting as the primary point of contact throughout the customer lifecycle
Proactive Communication and Documentation: Conduct regular proactive calls and account review meetings; utilizing CRM to maintain an accurate record of discussion and action items
Customer Retention: Monitor health metrics such as NPS and churn scores, and work with leadership to develop a customer improvement plan to mitigate churn risk
Revenue Growth: Utilize internal resources to help identify upsell and cross sell opportunities to increase customer usage and product adoption, ensuring positive net revenue retention (NRR)
Contract Negotiation and Renewals: Own customer renewal cycles end to end, working directly with internal stakeholders, to ensure customer satisfaction during the renewal process while adhering to contractual and department requirements for initiating renewal discussions and ensuring all departmental guidelines for providing pricing and any other requirements are followed
Customer Outcomes: Work with management to build Customer Success Plans, establishing critical goals, desired business outcomes, or other key performance indicators and aid the customer in achieving long and short-term goals
De-escalation: Work with management team to raise critical client issues internally and mobilize resources to resolve issues with a sense of urgency and in a timely manner
Customer Feedback: Represent the voice of the customer to inform product roadmaps by collecting, analyzing, and disseminating customer feedback and product requirements to system improvements
Data Analysis: Utilize customer data and metrics to make informed decisions and provide actionable insights back to the customer
Advocate Identification: Identify opportunities for customers to become advocates, such as testimonials and case studies
Conduct all business in accordance with FinQuery policies and procedures
All other duties as assigned.

The Expertise You'll Bring

1-2 years customer success or account management experience in SaaS or software company
4-year degree or equivalent experience
Good communication skills, both written and verbal
Must have strong organizational skills and be detail oriented
Demonstrated ability to build and maintain relationships with customers
Strong analytical and goal oriented mindset
Emerging ability to recognize upsell and expansion opportunities when speaking to customers
Exposure to contract negotiations and renewal discussions with customers
Experience working in G-Suite, Salesforce, and/or Churnzero

Benefits

For Your Growth:

• Annual employee development program stipend of $2,000 for each employee

• Mentorship program (available immediately)

• Sabbatical program (4 weeks after 5 years of service)

• Advancement opportunities based on results

For Your Financial Well-being:

• 401(k) plan with employer matching

• Signing stipend for a work-from-home setup

For Your Health & Wellness:

• Great health benefits with multiple plan option

• Flexible PTO (including 11 holidays and your birthday off)

• Free gym membership at our office (Atlanta HQ)

• Casual dress environment (when in office)

• Catered lunches every Tuesday & Thursday (when in office)

For Your Family & Life

• Parental Leave Benefits

• Fertility/Adoption Assistance

• Annual tutoring stipend for your children (pending eligibility)

About Us

FinQuery is revolutionizing accounting automation and contract management. As the only provider offering a single platform for complete visibility into lease and vendor contracts, we empower organizations with unprecedented control over their top spending categories. Our award-winning AI-driven software helps over 8,000 organizations worldwide minimize risk, boost efficiency, and reduce costs. Join us as we redefine how businesses manage their finances.

FinQuery is an equal opportunity employer to all persons, free from restrictions and prejudice based upon race, color, creed, religion, sex, domestic relationship status, parental status, family status, sexual orientation, national origin, gender identity, age, and disability status. FinQuery maintains a drug-free workplace.

Customer Success Manager 1

FinQuery

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How You'll Make an Impact

The Expertise You'll Bring

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