Full-Time

Customer Service Representative

Csr, Bestpass

Posted on 4/19/2024

Bestpass

Bestpass

51-200 employees

Toll management platform for commercial fleets

Data & Analytics

Compensation Overview

$35,000 - $40,000Annually

+ 401K plan + Company match

Entry, Junior

Albany, NY, USA

Required Skills
Communications
Customer Service
Requirements
  • Associate degree in business, Communications, or related discipline; bachelor's preferred.
  • 1-2 year's prior customer service experience
  • Intermediate/Expert Excel skills.
  • Ability to utilize problem solving skills for issues and inquiries from customers.
  • Continually contribute to cohesive team environment.
  • Ability to consistently communicate effectively and professionally with customers and team members.
  • Ability to work and make decisions to support our customers with minimal guidance.
  • Ability to multi-task and manage multiple accounts in a consistent and efficient manner with a high attention to detail.
Responsibilities
  • Provide phone support to assigned customers for all levels of our customer base Fleet & mid-size, Owner-operators, Vendors, and agencies.
  • Perform and recommend actions to resolve customer issues.
  • Provide Live Chat customer support via the Internet.
  • Create and maintain customer accounts in a proprietary account management system.
  • Provide shipping and receiving support as needed to ensure customer satisfaction.
  • Provide customer support and education through webinars and web portal training.
  • Provide customer assistance with billing.
  • Reconcile invoices.
  • Explain the invoice process and toll detail.
  • Acquire payment information.

Bestpass specializes in toll management for commercial fleets, offering comprehensive coverage across major toll roads with tailored toll solutions. This focus on improving fleet operations through advanced analytics and streamlined payment systems highlights their role as a leader in simplifying and optimizing fleet management. Their emphasis on detailed, online reporting tools shows a commitment to operational transparency and efficiency, making them an excellent workplace for professionals looking to impact the transportation and logistics industry directly.

Company Stage

Series A

Total Funding

$19.1M

Headquarters

Colonie, New York

Founded

2001

Growth & Insights
Headcount

6 month growth

9%

1 year growth

15%

2 year growth

34%
INACTIVE