As an Enterprise Engagement Manager at Starburst you will:

• Engage in strategic discussions with the executive buyer, understanding their business objectives, challenges, and desired outcomes.
• Clearly articulate the value proposition of the services being offered and how they align with the executive buyer’s goals and priorities.
• Establish trust and credibility by demonstrating deep industry knowledge, understanding of the buyer’s organization, and a track record of successful engagements.
• Build and nurture strong relationships with the champion, who serves as the internal advocate for the engagement within the customer organization.
• Offer support and guidance to the champion throughout the engagement process, helping them navigate internal processes and mobilize resources as needed.
• Collaborate closely with the champion to ensure alignment between customer expectations and the services being delivered, and leverage their insights to drive successful outcomes.
• Identify and engage with other stakeholders who may have influence or impact on the success of the engagement, such as end users, decision-makers, and functional leads.
• Tailor communication and engagement strategies to the needs and preferences of each stakeholder group, ensuring clear and effective communication at all levels.
• Proactively address concerns and objections raised by other stakeholders, leveraging insights from the champion and executive buyer to overcome obstacles and drive
• Solicit feedback from other stakeholders throughout the engagement process, incorporating their input to enhance service delivery and customer satisfaction.
• Collaborate with sales teams to understand customer needs and objectives to identify new use cases and/or adoption opportunities.
• Lead the scoping process to define the appropriate set of services to meet customer requirements.
• Drive adoption of Starburst culminating in the Customer reaching its success criteria.
• Partner with internal teams, including consultants, engineers, and project managers, to ensure successful delivery of services.
• Manage multiple engagements simultaneously, ensuring on-time and on-budget delivery.
• Serve as the primary point of contact for customers throughout the engagement lifecycle.
• Monitor and report on key performance indicators (KPIs) to track the success of engagements.
• Drive continuous improvement in processes and methodologies to enhance customer satisfaction and project delivery efficiency.

Some of the things we look for:

• Bachelor’s degree in business, technology, or a related field; MBA or equivalent experience preferred.
• Minimum of 10 years of experience in professional services, consulting, or project management.
• Tenure and past experience working with executive teams at large accountsComfortable navigating large company challenges and pushing organizational changeProven track record of successfully managing customer engagements and delivering business outcomes.
• Strong understanding of technology solutions and services, preferably in data management.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
• Strong problem-solving and decision-making abilities.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.