Customer Service Scheduler @ South West Water

Customer Experience & Support (2)
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Aquacare is a specialist water hygiene and commercial heating provider offering expert assistance to businesses of all sizes. Through monitoring and remedial action, we help businesses build and maintain compliant Legionella control systems and modern and efficient heating plant rooms resulting in long-standing high-quality relationships. Aquacare is part of the Pennon Water Services Team, which is part of the Pennon Group.

As employees we thrive in a supportive working environment, developing and continuously learning to ensure we are all working at our best and we’re looking for enthusiastic people to join our growing team and be part of our continued success.

Great opportunity for a Customer Service Scheduler to join our Bournemouth based team on a full-time, permanent basis, offering a salary of up to £26,000 per annum plus benefits.

PWS is the water retailer for non-household customers of Bournemouth Water and South West Water. We also incorporate Aquacare, a water hygiene specialist, to provide Value Added Services (VAS) that set us apart from competitors in the market.

The Role

As a Customer Service Scheduler, you will be key to driving business growth by progressing customer contracts and managing the scheduling of assigned work. You will help ensure Aquacare operates efficiently through effective administration, supporting the business in meeting sales turnover and gross profit targets by delivering tasks in an organised and professional manner.

There is strong potential for career progression, with full recognised training provided to develop your technical skills and support your growth within the business.

What you'll be doing

Logistic mapping of contracted works within the field teams working hours.
To manage and update existing Contracts.
Contact customers to ensure appointments are agreed for technicians
Planning and scheduling works to meet with contract KPIs and compliance of tasks for each customer
Database Customer Management and working extensively with ‘in-house’ Legionella Control Management Software.
Data analyse of completed Legionella control results.
Working with clients to resolve positive identified legionella issues and ensuring fast remedials actions are carried out
Assist Account management team with the performance of contracted works.
Flexibility within cross trained administration tasks.

What we're looking for

Experience or background in scheduling or logistics, with the ability to manage and optimise field teams’ work allocation within their hours while anticipating potential risks such as overtime or underutilisation.
Educated to GCSE/A-level or NVQ Level 2 in Administration (or equivalent) with strong numeracy and excellent MS Office skills, including Excel.
Experience in customer service, administration, or commercial environments, ideally working alongside sales managers, engineers, and operations teams.
Excellent general administration and organisational skills with strong attention to detail.
Effective written and verbal communication skills.
Ability to work independently and collaboratively as part of a team.
Positive, enthusiastic, flexible attitude with the ability to embrace change.

What's in it for you

Pennon Water Services is part of the Pennon Group and at Pennon, who are one of the largest companies in the South West and we are proud to have been awarded Investors in People recognition. We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.

In return, we will offer an excellent range of benefits including:
Generous holiday allowance plus bank holidays
Competitive loyalty scheme starting at 2 years’ service
A discretionary Bonus
Competitive Contributory Pension
Access to the Pennon Sharesave Scheme
Various health benefits
And more!

Closing date: 1st October 2025

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.

Customer Service Scheduler

South West Water

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