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Full-Time

Manager – Global Seller Onboarding

Posted on 8/28/2024

Square

Square

10,001+ employees

Payment and POS solutions for businesses

Fintech
Financial Services

Senior, Expert

Remote in USA + 1 more

Category
Supply Chain Management
Warehouse Operations
Operations & Logistics
Required Skills
Sales
Communications
Requirements
  • 5+ years of experience in an implementation/onboarding role across a metrics-driven Sales, Professional Services and/or Operations organization
  • 3+ years of people management experience
  • Experience working with and influencing global cross-functional teams and departments
  • Excellent interpersonal, leadership, organizational, and communication skills
  • Strong ability to coach your team to higher performance (outputs and customer experience)
  • Project/Program Management experience; PMP preferred
Responsibilities
  • Manage and develop a team of Implementation Specialists
  • Innovate and build a new standard for GSO by passionately managing, measuring, and driving improvements in the effectiveness of the team.
  • Help scale and refine our seller onboarding program, driving efficiency and automation, while finding additional monetization opportunities across the organization.
  • Use metrics to measure the growth and performance of the team to consistently drive improvements in team performance through behavioral coaching.
  • Build rapport and constructive relationships with all team members up, down, sideways, inside, and outside of Square.

Square provides payment and point-of-sale (POS) solutions designed for businesses of all sizes, particularly small to medium-sized enterprises (SMEs) like retail stores, restaurants, and online merchants. Its main product is a POS system that includes hardware such as card readers and terminals, along with software that allows businesses to accept various payment methods, including credit cards, debit cards, and mobile payments. Square also offers additional services like invoicing, payroll management, and business analytics, making it a comprehensive tool for managing business operations. What sets Square apart from its competitors is its user-friendly interface and transparent fee structure, which charges a small fee for each transaction processed. This simplicity appeals to small business owners who value predictable costs. The goal of Square is to empower SMEs by providing them with the tools they need to manage sales and customer relationships effectively.

Company Stage

IPO

Total Funding

$601.2M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

5%
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Simplify's Take

What believers are saying

  • Square's expansion into new markets, such as offering Tap to Pay in France, indicates strong growth potential and international reach.
  • The company's investment in Bitcoin and blockchain technology positions it at the forefront of financial innovation, potentially leading to significant long-term gains.
  • Square's extensive ecosystem of third-party integrations, particularly in the food and beverage sector, enhances its value proposition and operational efficiency for businesses.

What critics are saying

  • The highly competitive fintech market requires Square to continuously innovate to maintain its market position and avoid being outpaced by rivals.
  • Square's significant investment in Bitcoin introduces volatility and financial risk, which could impact its overall financial stability.

What makes Square unique

  • Square's user-friendly hardware and software solutions, including its flagship POS system, set it apart in the fintech market by offering a seamless and comprehensive business management experience.
  • The company's transparent transaction-based revenue model appeals to small business owners who prefer predictable costs, unlike competitors with more complex fee structures.
  • Square's strategic focus on integrating advanced technologies like machine learning and Bitcoin into its ecosystem demonstrates its commitment to innovation and staying ahead of market trends.
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