Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees’ passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

PGA Director- Account Management, Lodging

Introduction to team

The primary responsibility of the Partner Growth and Agility Director of Account Management, Lodging is to lead, inspire and coach a diverse team of individuals, operating in a multi-lingual, multicultural environment to achieve Commercial success for our partners.

Make an impact!

We are looking for someone who will drive continuous improvement throughout the organization in order to make valuable contributions in every step of every process.

In this role, you will: 

• Drive and own the scalable growth of thousands of lodging partners across Americas (North America and Latin America) who own or run small, mid and large-scale properties
• Improve the traveler discovery and traveler journey by ensuring exceptional quality of lodging content visible for booking, and that lodging partners deliver a great travel experience to Expedia Group travelers
• Delivers strong revenue results through a team of highly skilled Area Managers, leads, coaches, and inspires for performance
• Maintain strong alignment and partnerships with other peers, departments, and businesses so that overall, Account Management strategies and activities are well planned, communicated, and effectively delivered to reach our strategic and operational objectives
• Work with Market Management Senior Directors and Directors to expand Expedia’s industry influence within various markets; monitors the industry for creative ideas and solutions that can be used with partners
• Leads the organization by communicating strategy and market insights, cultivating an agile work environment, identifying, and coaching talent, and building an external and internal pipeline
• Build and communicate clear and focused transformational change and operational plans for the organization, including developing OKRs, managing KPIs, and challenging the team to provide a world class account management experience for our lodging partners
• Work closely with Market Management, Product, Brands, Technology, User Experience, SEM, SEO, and other Expedia Group brands to drive conversion improvements, customer engagement, and traffic improvements through destination content
• Clearly share findings and recommendations from initiatives to the leadership team and to the broader organization
• Develop and maintain strong working relationships and alignment with other functional groups within the global travel partner group at the senior leadership level

Experience and qualifications: 

• Bachelor’s or Master’s degree or related field; or equivalent related professional experience
• 10 years of sales leadership experience, ideally in the hospitality or travel industry
• Fluent in English. Additionally, Spanish also highly desired
• Past success in mentoring and building organizations that cater to long term supplier relationships
• Monitor and successfully lead individual marketplace success
• Have led high volume scalable businesses either via a vendor or directly
• Develop and execute marketplace initiatives and drive long term relationships with our supply partners
• Drive relevant data sets and deliver actionable information to the assigned customer base
• Strong technical affinity – ability to pick up and maximize effective usage of systems and analytics
• Excellent knowledge and understanding of yield management principles and practices
• Strong focus on “team” with a “get it done” attitude, inclusive leadership style able to motivate & engage a broad variety of individual styles
• Experience working in a flexible, fast paced ever-changing and challenging environment
• Relationship Management: Establishes and builds healthy working relationships with partners
• Change Management: Developing scalable capabilities and partnering with Product teams to develop innovative ways to achieve the Partner Success goals. Connecting the various programs
• Communication & Influence: Conveys, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions
• People Management: Encourages, motivates, and guides individuals and teams in learning and improving effectiveness and develops and improves individual, team, and organizational performance
• Strategy execution on goals, ideas and initiatives that improve the organization’s performance, manage costs, and drive change at all levels
• Passion for Results: Driving high standards for individual, team, and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement

The total cash range for this position in Austin is $238,500.00 to $334,000.00. Employees in this role have the potential to increase their pay up to $381,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group’s family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.