Full-Time

Senior Support Analyst

Confirmed live in the last 24 hours

ION Group

ION Group

5,001-10,000 employees

Provides trading and workflow automation software

Data & Analytics
Fintech

Senior

Tulsa, OK, USA + 1 more

Required Skills
Communications
Management
Requirements
  • Strong problem solving and analytical skills
  • Excellent verbal and written communication skills
  • 3-5 years of experience within Client Support Services operation or five (5) + years of comparable technical / functional support experience in a financial or commodity related field
  • Bachelor’s degree or higher in Computer Science, Finance, Business, or Information Systems
Responsibilities
  • Independent support case management
  • Troubleshooting and analysis of complex support cases
  • Client facing communication and conference call management
  • Ownership of projects and initiatives
  • Submission of application related information into a shared knowledge base
  • Contribute updates to documentation for improved application knowledge
  • Maintain client cases in JIRA, IIMIS, SF system
  • Handle requests, questions, and defects of all priorities
  • Document lessons learned and case closure information
  • Perform full case lifecycle management
  • Analyze client requests and requirements
  • Reproduce technical issues and document steps to reproduce

ION offers mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments, enabling improved decision-making, simplified processes, and empowered teams. The company's strategic approach to automation and investments in research and development are shaping the future of automation technologies.

Company Stage

N/A

Total Funding

$42.1M

Headquarters

null, United Kingdom

Founded

1998

Growth & Insights
Headcount

6 month growth

6%

1 year growth

22%

2 year growth

25%

Benefits

Health, dental, and vision insurance

AD&D and disability insurance

Flexible spending account

Health savings account

Life insurance

Mental health care

401K plan

Performance bonus

Supplemental workers' compensation

Family medical leave & parental leave

PTO, paid holidays, sick days, bereavement leave, and volunteer time off

Commuter checks

Company social events

Employee assistance program

Free lunch

mobile phone discount