Full-Time
IT Support Specialist
Posted on 8/28/2025
Nooks
51-200 employees
Platform enabling classified government–private collaboration
Compensation Overview
$70k - $115k/yr
No H1B Sponsorship
Colorado Springs, CO, USA
In Person
US Citizenship, US Top Secret Clearance Required
 IT & Security |
|---|
- 1–2 years of experience in IT support, helpdesk, or system administration (DoD experience is preferred)
- Possess a DoD 8140.03/8570.01 Information Assurance Technical II certification or able to obtain within 6 months of hire (e.g., CompTIA Security+)
- Foundational knowledge of Windows and Linux operating systems, networking concepts, and common IT troubleshooting practices
- Familiarity with account management, permissions, patching, and basic system administration tasks
- Strong documentation skills with the ability to track and maintain accurate records of technical work
- Excellent communication and customer service skills with the ability to support users at all technical levels
- Ability to work collaboratively in a team-oriented environment
- Must be able to lift and set up IT equipment (e.g., monitors, workstations, and servers) as part of physical system support
- Provide Tier I and Tier II technical support to end users, including troubleshooting hardware, software, and network-related issues
- Assist in the physical setup and maintenance of IT systems, including workstation deployment, monitor mounting, cable management, and peripheral installation
- Perform basic system administration tasks such as account creation, permissions updates, and patching under the supervision of senior staff
- Maintain detailed documentation of support requests, troubleshooting actions, resolutions, and configuration changes to ensure accurate records throughout the complete system lifecycle
- Escalate complex or unresolved issues to senior staff as appropriate
- Ensure all work is completed in compliance with organizational cybersecurity policies and procedures, to include applicable DoD security standards
- Collaborate with cross-functional teams to support secure and compliant system operations
- Contribute to IT projects and system improvements to develop foundational system administration skills
- DoD experience is preferred
Nooks offers a platform-as-a-service that enables government agencies and private defense/space firms to collaborate on classified projects. It accelerates tech adoption in national security by handling facility clearance sponsorship and personnel clearances, simplifying compliance and onboarding. The platform provides secure workflows and vendor-access controls, expanding options for vendors while managing the complexities of clearance processes. Its veteran-led team focuses on moving faster, reducing costs, and letting clients concentrate on their core work within the government–private sector ecosystem.
Company Size
51-200
Company Stage
Series A
Total Funding
$32.7M
Headquarters
San Francisco, California
Founded
2021
Simplify's Take
What believers are saying
- $25M Series A from Zigg Capital, Upper90, SAIC, Lockheed Martin validates model.
- Defense primes co-invest, signaling equity partnerships over customer sales.
- Federal demand grows for private CIaaS in secure national security projects.
What critics are saying
- Name confusion with SF AI sales Nooks.ai erodes brand clarity immediately.
- Defense budget cuts in 2026 slash CIaaS contracts within 12 months.
- SAIC and Lockheed Martin acquire Nooks by 2027, ending independence.
What makes Nooks unique
- Nooks delivers Classified-Infrastructure-as-a-Service for secure classified workspaces.
- Platform bridges government agencies and private defense firms for collaboration.
- Handles facility and personnel clearances to accelerate tech adoption.
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Growth & Insights and Company News
6 month growth
↑ 4%1 year growth
↑ 2%2 year growth
↓ -5%Nooks, a Crystal City, VA-based classified-infrastructure-as-a-service (CIaaS) model company for workspaces, raised $25M in Series A funding.
Nooks raises $25M Series A to expand its subscription-access classified workspaces. Backed by Zigg Capital, Upper90, SAIC, and Lockheed Martin, Nooks is redefining access to secure, flexible classified workspaces for government and defense.
Nooks has closed a $25M Series A funding round, partnering with Zigg Capital, Upper90, SAIC, and Lockheed Martin. The funding will enhance Nooks' Classified-Infrastructure-as-a-Service (CIaaS) model, aiming to improve secure collaboration for government and industry. The investment will support Nooks' growth in key markets and its integration of advanced technologies, with a focus on transforming classified infrastructure access.
A modular SCIF facility designed by Maryland-based builder, Modular Genius. Modular GeniusIf your small defense business has desirable technology that the government considers classified, you’ll need a secure workspace before you can secure government work. It’s a Catch-22 that Congress wants to alleviate.The 2024 National Defense Authorization Act includes language from both the House and Senate meant to open up existing classified work-spaces to small businesses.Building or gaining access to a government-approved secure workspace is a costly burden that adds to the already thorny problems defense startups face in getting security clearances for their employees and in getting their companies as a whole “covered” or cleared to work on classified projects.Such hurdles curb or prevent innovative, potentially war-winning technologies and ideas from being embraced and applied by the Pentagon says Andrew “Scar” Van Timmeren, vice president of government solutions for Blue Force Technologies, a small North Carolina-based business which recently secured a contract to build prototype unmanned adversary training aircraft for the Air Force.A former USAF F-22 pilot, Van Timmeren has seen the problem surface repeatedly among the cohort of defense startups traveling in the same circles as Blue Force, shutting them out of potentially meaningful contracts and contributions to national security.“It’s remarkably easy for continued contracts to go to incumbents within the cleared [classified] space because of the time and effort it takes to increase the number of new businesses that have access to cleared [workspace].”Van Timmeren cites an example wherein defense program managers are evaluating candidates to perform radar cross section survivability analysis of an aircraft. There’s already a cleared company with its own approved secure workspace. Another new firm may want to enter into that mix. But for DoD, “the easy button is to just go to the incumbent which may not be a small business.”Setting up a secure workspace isn’t easy
San Francisco, CA - According to filings with the U.S. Securities and Exchange Commission, Nooks is raising $5,000,000.00 in new funding. Sources indicate as part of senior management Chief Executive Officer, Sean Blackman played a