Business Resiliency Manager

Are you looking for an opportunity to expand your knowledge on bank operations and drive business resiliency and crisis management strategy for the region?  This is the role for you to join our Securities Services Operations team where we are responsible for delivering investor solutions that help clients protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets.

As a Crisis Management/Business Resiliency - Vice President within the Asia Pacific Securities Services Operations team, you will join a newly created team that is responsible for the end-to-end delivery of resiliency for the Securities Services business.  Following the issuance of new regulation on operational resiliency, you will play a key role to ensure that the business can withstand and recover from disruptions minimizing the impact to customers, the Firm, and the Market.  You will entail close collaboration and partnership across Operations, Product, Technology, and the Corporate and Investment Bank Resiliency Team to adhere to enhanced firm wide resiliency standards in line with regulation.  In this role, you will locally report into the Head of Asia Pacific Securities Services Governance and globally into the Global Head of Securities Services Resiliency.  

Job responsibilities:

• Manage the coordination of the Business response across Operations, Client Service, Product for Major Incidents.
• Represent Securities Services operations during major incidents within other Lines of Business which may have cross impacts to Securities Services.
• Ensure communication and handover to equivalent EMEA and Americas regional leads for incidents which extend beyond Asia Pacific close of day.
• Implement framework to ensure monitoring of incidents which may rise to crisis level, with timely escalation to business heads, Corporate and Investment Bank Resiliency, and regional Crisis Management Team heads where appropriate. 
• Partner with Technology and Operations to ensure after action reviews are competed, with remediation actions tracked to conclusion
• Deliver monthly Management Information System (MIS) to monitor volume, impacts and themes of disruptions across technology, vendors, sub-custodians and Financial Market Infrastructures (FMIs)
• Partner with Network, Product and Technology to drive continuous improvements for resiliency and contingency capabilities for connections to critical FMIs. Work with Essential Service Managers and resiliency plan managers to document playbooks and coordinate simulation testing across multiple disruption scenarios.
• Work with local management in delivering regional governance framework for Securities Services Operations   

Required qualifications, skills, and capabilities:

• At least 8 years of work experience in financial services industry with strong knowledge on the regulatory environment
• Sound understanding of the Securities Services business
• Experience of working within an incident management framework, with proven expertise of managing multiple stakeholder groups to resolve significant issues.
• Analytical skills, problem solving, good critical thinking and decision-making skills based upon fact and business/industry knowledge
• Excellent communication skills with the ability to deliver succinct and accurate messaging to senior stakeholders
• Ability to work independently and multitask in a fast-paced environment
• Proven stakeholder management skills required to work cross-organizationally to influence others, drive results and implement change

Preferred qualifications, skills, and capabilities:

• Working knowledge of Technology systems which support Securities Services
• Understanding of client segments and behaviors
• Understanding of Custody market infrastructure, including agent banks and FMIs
• Experience of working with or delivering to regulators (e.g. Office of the Comptroller of the Currency (OCC)/European Central Bank (ECB)/Prudential Regulation Authority(PRA)/Financial Conduct Authority (FCA)/Hong Kong Monetary Authority (HKMA)/Australian Prudential Regulation Authority (APRA))