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Technical Support Engineer
Tier 3
Posted on 3/28/2022
INACTIVE
Locations
Atlanta, GA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
R
MongoDB
Postgres
Research
Salesforce
SQL
Requirements
  • 5+ years of experience in a B2B customer service/support setting, with a high degree of critical thinking and problem-solving skills
  • A very good understanding of technical escalation processes and SLA timeframes in web application troubleshooting, and the ability to quickly learn new concepts and products
  • Hands-on experience as Salesforce Administrator (certified Salesforce administrator a plus!)
  • A strong sense of responsibility, ownership, and independence
  • Knowledge of SQL scripting
  • Proven experience with APIs
  • Familiar with at least one of the following: Okta, Rippling, DataDog
  • Familiar with at least one of these databases: Elastic-Kibana, PostgreSQL, MongoDB
  • Development background or computer science degree
Responsibilities
  • Research for the root cause, troubleshoot, and investigate issues using multiple tools, data sets
  • Join efforts with R&D and the PM to provide issue resolutions, workarounds, and implement product features or support tools
  • Work closely with Tier 1+2 support and CS agents to prioritize issues, communicate status, and oversee end-to-end resolution
Gong.io

501-1,000 employees

Revenue intelligence platform
Company Overview
Gong.io is on a mission to unlock reality to help people and companies reach their full potential.
Benefits
  • Mental health support resources
  • Weekly wellness events
  • Work from home stipend
  • Generous vacation days
  • Quarterly recharge company shutdowns
  • Parental leave
  • Employee equity
  • Retirement savings & financial coaches
  • Commuter & parking benefits
  • Training & learning programs
  • Monthly lunch & learns
  • Mentor & buddy programs
Company Values
  • Give back
  • Help others climb the ladder
  • Promote a fairer world
  • Lead by example
  • Be active
  • Take a stand