Director of Catering and Commissary

Overview

Responsible for leading the catering/commissary department and planning all aspects for aircraft catering and commissary. Plan, implement and manage budget for Catering Department. Manage all internal reports (FCR, Pursers and PSR) for trends

Responsibilities

• On call 24 hours/7 days a week to respond to crisis situations in order to provide guidance on delays, flight cancellations and other irregularities.
• Work closely with internal IT department to ensure automated processes are in place for both passenger and cargo aircraft catering
• Manage all internal reports (FCR, Pursers & PSR reports) for trends
• Manage and confirm vendors are following company guidelines.
• Ensuring that all department staff members are briefed and up to date on all operational changes, menu changes, that effecting catering requirements.
• Meeting with new and existing catering vendors to ensure acceptable levels of catering service are met, and to address any negative trending levels of service.
• Work in conjunction with SRC to develop a safety/audit program for the catering facilities and catering operation
• Plan and implement as well as control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
• Serves as the subject matter expert for maintenance, safety, inflight service and procurement for improvement activities.
• Participates with catering vendors and corporate resources to implement lean processes and objective into the production process
• Sets and publishes system-wide standards and business processes for all aspects of Catering Operations
• Evaluates and implements ongoing process improvement and automation opportunities of Catering operations disciplines that scale and grow with business need
• Provide direction on strategic ordering of rotable and expendable galley equipment and maintains associated budget
• Leads aircraft stowage and galley designs including galley equipment (ovens, coffee makers, carts, standard units, etc.)
• Implements specification and product changes.
• Direct and manage appropriate resource allocation and manpower planning to ensure staffing strategy is aligned with the needs and requirements of the operation
• Drive solution-based recommendations and improvements to ensure integrity and success of the catering operation and its processes
• Lead the department to achieve the budget targets and initiate corrective actions if necessary
• Ensure that the department’s work methods are in line with the company standards and customer contracts
• Assisting as directed on special projects.
• Other duties as assigned in order to achieve operational goals and objectives.

Qualifications

Qualifications: 

• Bachelor’s degree required or equivalent experience.
• Minimum 10 years’ experience in airline catering and commissary.
• Must have the ability to take initiative on a given task and persist with the task to its completion. 
• Able to identify problems and their sources. 
• Knowledge with aircraft galley equipment development (e.g. carts standard units, drawers, service equipment, etc.)
• Experience in the budgeting process and managing an operating plan
• Must demonstrate proven leadership skills with the ability to lead the Catering Operation
• Successful track record in leading an airline catering department for on time performance
• Ensure compliance with safety, health, environmental and quality guidelines provided by corporate and local regulations and customer requirements
• While not necessarily accountable for the solutions, an individual must be able to identify potential resources to help in the decision making process for a particular problem. 
• Strong written and verbal communication skills
• Must be comfortable engaging in a variety of different communicative modes (verbal, non-verbal, and written). 
• In addition, the ability to listen actively is important for this job as well.
• The ability to process information from a variety of sources and to articulate information in a meaningful way to one’s co-workers or supervisors is critical to this position. 
• Must have an interest and ability in serving others as one of the primary functions of their job. 
• Must have a strong command of English language including grammar, style, and punctuation for any written correspondence or communication.
• The ability to work with computers is invaluable to this position. 
• When necessary, the ability to understand and communicate within a technical or specialized subject-matter, particularly as it pertains to aviation and the aviation industry.

Salary Range: $97,000-$138,000

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

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