Full-Time

Director Client Services

Confirmed live in the last 24 hours

Attabotics

Attabotics

201-500 employees

Warehouse automation using robotics and software

Robotics & Automation
Industrial & Manufacturing

Senior, Expert

No H1B Sponsorship

Remote in Canada

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Product Management
Customer Service
Requirements
  • Completed post secondary education in business or equivalent
  • Minimum 5+ years proven track record leading a Client Services operation
  • 10+ years’ experience managing multi layered teams focusing of product delivery and support in the technology industry
  • In depth knowledge of project management planning and delivery
  • Proven track record of managing customer service teams
  • Excellent communication, problem-solving, and organizational skills
  • Knowledge of customer service software and systems
  • Able to work independently and as part of a team
  • Positive attitude with a commitment to providing excellent customer service
Responsibilities
  • Create and implement the product service roadmap
  • Manage specific relationships with key customers and partners from a business and product perspective ensuring product and market requirements are being exceeded
  • Project manage the provision of service from conception to delivery
  • Provide an escalation point for customer issues and be able to prioritize and focus on multiple streams daily
  • Provide strategic direction for the PMO team and provide guidance on process improvement to drive efficiency
  • Participate in product and marketing strategies by identifying and filling product information gaps and programs to grow market share, improve customer experience and drive growth
  • Be familiar with the product value proposition to optimize value pricing and target specific vertical markets by developing the service strategies
  • Generate product requirements, specifications, production and high-level, time-integrated plans for product introduction and delivery with a strong understanding of the business impact & ROI
  • Provide professional services to drive revenue and develop service strategies that align with customer expectations
  • Drive initiatives in product training and support certification

Attabotics provides an intelligent platform called The Studio for warehouse and supply chain automation, using robotics and advanced software to store and retrieve items in a three-dimensional space. This system can reduce warehouse space requirements by up to 85%, resulting in significant cost savings. Attabotics serves a variety of clients, from large warehouses to smaller 'dark stores,' with a scalable and modular solution that adapts to different needs. The company's goal is to transform the industry by offering a comprehensive system that enhances fulfillment efficiency.

Company Stage

Series C

Total Funding

$186.6M

Headquarters

Calgary, Canada

Founded

2016

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Attabotics secured $71.7M funding, boosting its ability to revolutionize fulfillment centers.
  • Partnership with Gordon Food Service enhances operational efficiency during peak demand.
  • Growing interest in AI-driven robotics supports Attabotics' market expansion.

What critics are saying

  • Legal disputes, like the lawsuit against Canadian Tire, may harm reputation and finances.
  • Rapid AI innovation could outpace Attabotics' technology, risking obsolescence.
  • Increased competition from firms like Addverb Technologies threatens market share.

What makes Attabotics unique

  • Attabotics offers a 3D robotic warehousing system, reducing space by up to 85%.
  • The Studio platform uses robotics and software for efficient item storage and retrieval.
  • Attabotics' system is scalable and modular, adaptable to various warehouse sizes.

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Benefits

Wellness Program