Full-Time

Sr. Business Analyst

Confirmed live in the last 24 hours

Nordic

Nordic

Consulting
Healthcare

Junior, Mid

Remote in USA

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
Customer Service
Requirements
  • Post-secondary education or equivalent experience, required
  • Certification or equivalent experience in Microsoft PowerBI required
  • 1+ year of experience implementing, training, or supporting Microsoft Power BI
  • Must demonstrate and embody Nordic’s maxims
Responsibilities
  • Performing advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of reporting applications for Nordic’s internal reports and complex customers
  • Fulfilling system requests by performing issue analysis within application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to a Senior Application Advisor
  • Performing analysis of reporting system setup, and system audits at the direction of a Senior Application Advisor, including participating in system upgrades and testing
  • Exercising moderate judgment and contributing to decisions, under the supervision of Senior Application Advisors, in support of Managed Services that could have impacts to patient safety, financial integrity, and regulatory compliance; contributing to decisions regarding what escalation is appropriate
  • Managing multiple assignments with moderate oversight from Senior Application Advisors, including awareness of unique build and process, management of open issues in a ticketing system, email communication, and calendar management
  • Managing multiple complex projects simultaneously with moderate oversight from Senior Application Advisors, including maintaining awareness of unique build and process, managing open issues in a ticketing system, and monitoring email and calendar
  • Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs)
  • Following proper change control policies for migrating application build and configurations
  • Working on projects that may be assigned on an ad hoc basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested
  • Providing outstanding customer service by anticipating and meeting shifting needs, and delivering high quality support, and valuing and building relationships with IT and operations staff, including end-users, operations managers, IT analysts, and IT managers
  • Participating in communication and change-management of proposed changes, under the guidance of Senior Application Advisors, ensuring concerns and input from affected groups are addressed, and system changes are understood and properly used
  • Contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services; Adapting their own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities
  • Assisting in the onboarding of new team members to support team, including orienting to unique configuration and processes, and introducing employees to counterparts
  • Understanding moderately complex system setup, and able to explain and communicate that setup in ways that are easy to understand for internal staff and day-to-day counterparts
  • Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers
  • Seeking opportunities to delegate and explain less complicated tasks to peers and less-experienced team members; guiding and overseeing the completion of delegated tasks

Company Stage

Acquired

Total Funding

N/A

Headquarters

N/A

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Nordic's global expansion and leadership changes, such as the appointment of Don Hodgson as CEO, signal a strong growth trajectory and potential for career advancement.
  • The Cloud Innovation Lab offers employees the opportunity to work on cutting-edge cloud solutions, enhancing their skills and expertise in digital health transformation.
  • Nordic's collaboration with CHA and other tech giants provides employees with exposure to innovative projects that can significantly impact healthcare delivery.

What critics are saying

  • The retirement of CEO Jim Costanzo and subsequent leadership transition could lead to strategic shifts that may affect company stability.
  • Nordic's rapid expansion and diversification into new markets and services may stretch resources thin, potentially impacting service quality.

What makes Nordic unique

  • Nordic Consulting's partnership with Clinical Healthcare Analytics positions it as a leader in integrating real-time decision intelligence into clinical workflows, setting it apart from traditional health IT consultancies.
  • The launch of the Cloud Innovation Lab in collaboration with Microsoft Azure and AWS highlights Nordic's commitment to accelerating digital transformation in healthcare, a unique offering in the consulting space.
  • Nordic's strategic partnerships with companies like Workday and its expansion into federal contracting demonstrate its versatility and ability to adapt to diverse client needs.

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