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Senior Manager
Site Reliability Engineering
Posted on 6/28/2022
Experience Level
  • Several years of experience managing staff and teams
  • Prior hands-on experience with reliability engineering or software development (within the last 3 years preferred)
  • Effective communication in both spoken and written English
  • Ability to work independently, as an effective part of a globally distributed team
  • Aptitude to streamline processes
  • Willing and able to travel several times a year for occasional in-person meetings
  • B.S. or M.S. in Computer Science or the equivalent in related work experience
  • Experience working in a distributed, largely remote environment
  • Experience with, or contributing to open source projects
  • Experience working with related platforms and open-source technologies
  • Manage one to two globally distributed teams within Wikimedia's Site Reliability Engineering organization
  • Recruit, hire, and help onboard new team members
  • Work with team members to set team objectives and individual performance goals, and support them in meeting and evolving their goals and career path
  • Triage incoming workload, maintain focus on priorities, and set realistic expectations for both peers and team members
  • Coordinate and communicate with other members of the Wikimedia engineering teams on relevant projects, and contributing to the organizational strategy
  • Continuously develop the roadmap of the team in alignment with other teams
  • Help draft, plan and execute the team's quarterly objectives and annual plans
  • Project manage new and existing initiatives
  • Lead the definition, refinement, and execution of the processes through which the team manages and performs work
  • Lead incident response, diagnosis, and follow-up on system alerts and outages across Wikimedia's production infrastructure
  • Facilitate the definition and establishment of Service Level Objectives and track Error Budgets with service owners and stakeholders
Wikimedia Foundation

501-1,000 employees

Nonprofit charitable organization
Company Overview
The mission of the Wikimedia Foundation is to empower and engage people around the world to collect and develop educational content under a free license or in the public domain, and to disseminate it effectively and globally.