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IT Engineer I
Posted on 9/12/2022
Dorchester, Boston, MA, USA
Experience Level
Desired Skills
Customer Service
  • 1-2 years of experience but open to learning about relevant experience in the IT field
  • Strong Mac skills: you know your way around the fringe features of a Mac, are unafraid to work on the command line, and know multiple ways of solving a problem on a Mac
  • Experience supporting Mac, Windows, and Chrome enterprise environments
  • Knowledge of Google Workspace and other SaaS administration
  • Excellent analytical and troubleshooting skills
  • A customer-first attitude
  • Exceptional verbal and written communication skills
  • The ability to triage, and to re-prioritize on the fly when things come up
  • A collaborative, thoughtful, friendly approach to customer service: as an IT engineer, you're eager to help an end user in need, however complex (or simple!) the problem might be
  • The ability to maintain an even temperament 100% of the time: you're cool & able to deliver under pressure, and always leave your customers happy
  • Both self-direction to work autonomously and a humble, team-player mindset
  • The willingness to pitch in, whether it is snaking cables through walls, fixing keyboards, or contributing to challenging technical projects
  • Last, but not least, a desire to learn different technologies and expand your skill set
  • A fundamental understanding of networking, Wi-Fi, and servers: we want to hear about any and all hands-on experience you have here
  • Experience working with 3rd-party vendors/services/carriers
  • Linux experience
  • Strong Windows skills (we're a Mac shop, but Windows makes an appearance from time to time)
  • Experience using and configuring OAuth or SAML authentication
  • Assist with all IT-related concerns supporting our internal end users in Boston, Virginia, and the UK
  • Deliver white glove customer service while triaging and resolving technical issues for employees and contractors
  • Utilize excellent communication skills to partner with stakeholders, resolve technical issues, and collaborate with our IT, Infrastructure, and InfoSec teams

501-1,000 employees

Home security company
Company Overview
Simplisafe wants to make home security accessible to everyone
  • Health Insurance - A comprehensive plan provides peace of mind for you and your family.
  • Employee assistance program - Help through the difficult situations that come up at work and at home.
  • Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.
  • 401(k) - Saving for your future in the present.
  • Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.
  • Life and disability insurance - Coverage for when you need it most.
Company Core Values
  • Customer obsessed
  • Aim High
  • No Ego
  • One Team
  • Life As We Climb
  • Lean & Nimble