IT Service Desk Analyst

Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation’s oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.

Job Duties

• Provide end users with hardware, applications, system and network technical support to clients both locally and remote, via phone, email and remote tools.

• Provide end user support as needed.

• Provide, maintain, and improve upon excellent customer support.

• Supporting MS Office 365, Zoom, Panopto, Citrix Remote, Paper Cut, other applications as necessary.

• Basic troubleshooting for complex issues throughout the company infrastructure

• Provide Tier I support to associates and clients

• Follow up on outstanding requests and ensure timely resolution

• Work closely with Tier II, Campus Manager to ensure issue tracking and proper assignment of tasks is being completed daily.

• Remotely support audio and video or classroom technology equipment

• All other duties as assigned

Knowledge, Skills and Abilities

• Knowledge and proficiency of MS Office 365, Windows OS, MAC OSX, Android, iOS.

• Knowledge of collaboration tools such as Zoom, Team, Skype, etc.

• Remote Support Tools

• ITSM (Ticketing systems)

• Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)

• Basic hardware and software troubleshooting skills

• Basic networking knowledge

• Basic Active Directory experience

• Attention to detail

• High sense of urgency

Minimum Qualifications

Associates degree in Information Technology related field is preferred or equivalent years of experience, plus one to three years of work experience

In-person Expectations

This is an on-site position that will require the individual to work 100% in the office on SLU’s campus.

Function

IT Customer Service

Scheduled Weekly Hours:

40

Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, gender identity, or other non-merit factors. We welcome and encourage applications from minorities, women, protected veterans, and individuals with disabilities (including disabled veterans). If accommodations are needed for completing the application and/or with the interviewing process, please contact Human Resources at 314-977-5847.