Utility Coordination Administrator

UTILITY COORDINATION ADMINISTRATOR (3119)

Performs clerical and detailed technical tasks related to meter set orders, customer service orders, project intake, and temporary disconnect’s and reconnects. These tasks require independent judgment, research, and strong communication skills. Utility Coordination Administrators are expected to develop an expertise in multiple software applications related to customer service and work management. Tasks include, but are not limited to:
• Creating, managing, and executing meter set orders, Down and Outs, and TDR CSO’s in customer account systems
• Provide New business support with meter set process questions and/or special handling of a meter request
• Communicating with customers via phone, email, and in person about meter set orders and project initiation
• Opening new projects, including entering customer information, creating project classifications, and identifying advance requirements related to the projects
• Managing inboxes for meter sets and projects
• Working with other departments to troubleshoot errors in customer account and work management systems related to meter set order and projects